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Rusty
Beginner
121 Views

Intel(R) Wi-Fi AX200 160MHz

After turning on my computer I noticed I didn't have working Wi-Fi. I've tried multiple things; reset computer, reinstall drivers, etc. But the Device is still not working. 

Some Information gathered from the Intel support.exe is attached.

0 Kudos
5 Replies
Khun_Doug
New Contributor III
110 Views

From the report, you have an active wireless link using a USB wireless device. It looks to be connected to Suddenlink. From the device specifications I believe the device is a Ralink 802.11n adapter, and has IP address 192.168.0.108. Since this device is working and has a connection the AX200 will not negotiate a connection. To use the AX200 you should disable or remove the USB adapter.

 

Rusty
Beginner
101 Views

Hi, I only had the USB adapter so i could download files to fix the AX. I had it unplugged when trying to fix my issue.
Khun_Doug
New Contributor III
98 Views

Please unplug the USB wireless, restart the PC, and let the AX200 retry the link. Once you have reached the point where the Wi-Fi connect fails please rerun the SSU and attach it. And would you also describe your wireless router.

 

Rusty
Beginner
82 Views

The ReRun is in attachments.

My router is hitron and was provided from Sudden Link, please tell me what you what to know specifically and I'll get you that info.

Khun_Doug
New Contributor III
71 Views

It will be helpful to know the model of the Hitron wireless router. Also, would you please give some detail on your Internet connection - download and upload speed. As far as the wireless setup, do you have both 2.4 GHz and 5 GHz bands operating? Do they each have a unique SSID or do they share the same SSID? Did the AX200 ever work reliably?