Intel(R) Wifi 6 AX201 160MHz cannot connect to 5GHz connection

[Justin_sim]

I have a dual-band router which have 2.4GHz and 5GHz connection simultaneously, but whenever I try to connect to 5GHz one, the text “can’t connect to this network” always appear.

The adapter obviously supports 5GHz, but I can't connect to it. Is there any solution for it? I can connect to 2.4GHz connection, and 5GHz is the only problem.

[Justin_sim]

I forgot to provide more detail, but I'm using an ASUS laptop, Vivobook 15 - X513EA

[AlfredoS_Intel]

Hi Justin_sim,

Thank you for posting in Intel Communities.

We get that it is perplexing when one cannot use a function of a certain item that it should straightforwardly be able to do so. We will work with you to find a solution to your concern.

Please allow us to acquire the following information from you to determine the best suggestions to address your concern:

1. Were you able to connect to your 5GHz wireless network before on this computer? Did you just experience this recently?

2. Have you tried connecting to other 5GHz wireless networks?

3. Do you know the type of Wireless Authentication that you have on your router? (WEP, WPA2, WPA3)

4. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.

We will wait for your response.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Justin_sim,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Justin_sim, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician