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How to Enable Wi-Fi 6E/ 6GHz Band Using Intel® Wi-Fi 6E AX210 (Gig+)
5647 Discussions

Intel Wi-Fi 6 AX200 poor range

Anonymous
Not applicable
663 Views

Hi!

 

I just purchased new computer with Asus PRIME B550M-A (WI-FI) motherboard, which have Intel Wi-Fi 6 AX200 integrated in it.

 

I have seen a lot of problems with this component, but have never seen one like i have.

 

The problem is not in speed, but in range. My router is 5 metres away from my PC, but it only shows 1 bar (or doesnt show at all) and speeds are very low (max 6mbps, but can go as low as 100kbps (other devices in the same range get 320+mbps). If you think it is routers fault, then you are wrong, because this also happens with my phones hotspot (even if i put my phone of top of computer, it doesn't always get full bar connection.........).

 

I have tried reinstalling windows, tried different drivers, but nothing changed...

Hope someone will help me, because this is first time i can't fix a problem related to computers. This is very weird and inexcusable problem...

Labels (1)
4 Replies
Maria_R_Intel
Moderator
641 Views

Hello Anonymous,

 

Thank you for posting on the Intel* Community.

 

To better assist you, please provide us with the below information:

 

  • Does the issue persist with both bands (2.4GHz and 5.0GHz)?
  • Provide a screenshot of the advanced settings you are using in the device manager. (Device Manager > Network Adapters> Double click the Intel Adapter> Advanced).
  • Provide us with the specific driver versions you tested.
  • Router model

 

Intel® System Support Utility (Intel® SSU) 

 

 

Best regards,

Maria R.

Intel Customer Support Technician

 

n_scott_pearson
Super User Retired Employee
632 Views

Have you verified that the antennas are properly connected to the AX200 module?

...S

Maria_R_Intel
Moderator
604 Views

Hello Anonymous,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
584 Views

Hello Anonymous,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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