Intel Wi-Fi 6 AX201 160 MHz Code 10

[michaelfees]

Hi, we have the following problem.
in device manager Intel Wi-Fi 6 AX201 160 MHz orange exclamation mark. 
will not connect
With USB WiFi dongle it would work. 
ssu and msinfo32 and some screenshots attached.
Kind regards Michael

[Alberto_R_Intel]

michaelfees, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this subject, we just wanted to confirm a few details about your system:

When did you purchase the laptop?

Was the wireless connection working fine before, being able to connect to a network without showing the orange exclamation mark, on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[DeividA_Intel]

Hello michaelfees, 

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello michaelfees, 

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician