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Intel Wifi 8265 driver issues error 5002 and 5005, Wi-Fi Direct Virtual Adapter advertise aborted

rickshen1206
Beginner
179 Views

In a brand DELL notebook running Windows 10, I get frequent 5002 and 5005 errors in the 8265 adapter and random Microsoft Wi-Fi Direct Virtual Adapter advertise aborted, only restart PC reset it.

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Intel(R) Dual Band Wireless-AC 8265

 

Advise please thanks

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3 Replies
DeividA_Intel
Moderator
127 Views

Hello rickshen1206,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Dual Band Wireless-AC 8265.   

  


In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working?  

3. Was it working before? When did you notice the issue?

4. What happens when the error appears? Crash, no connection, lag, freeze?

5. What is the wireless adapter driver version?

6. What is the operating system installed as well as the version and build?



Best regards, 

Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
105 Views

Hello rickshen1206, 


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
83 Views

Hello rickshen1206,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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