Intel Wifi6 AX-201 keeps getting disconnected

[bbsuser]

Laptops which uses Intel Wi-Fi 6 AX201 keeps dropping from the network and it won't connect again until a certain amount time passes.We got this problem in our company also from several other customers which uses Lenovo devices(T14 Gen 1- 20S1- S/N:PF2551CA).We tested the network and also Microsoft NPS, there is no problem on computers which uses other intel network adapters connected to same access point.(for example Intel AC-8265).We found a workaround that when we disable the 802.11 AX in device settings there are no more disconnecting issues.But when you disable the 802.11 AX mode that means we can't use wifi6.

This problem is around for a while.It is happening in atleast 3 different big enterprises and it’s not even only Lenovo devices which uses the Intel AX-201.Hp ones are the same aswell.Drivers are up to date.Is there a way to fix this problem without disabling the ax mode?

Kind Regards,

[Steven_Intel]

Hello bbsuser,

Thank you for posting on the Intel® communities.

In order to better assist you and investigate about this, please provide the following information:

• Do all devices affected by the issue have the Intel® Wi-Fi 6 AX201 installed from factory, or they were installed after?
• When did the issue start to occur? Was there any hardware/software change before it happened?
• Have you checked if the issue happens with Bluetooth connection too?
• Is the issue happening no matter to which network is connected to?

Best regards,

Steven G.

Intel Customer Support Technician.

[bbsuser]

Hello,

Thank you for your response.

1.They all installed from the factory.

2.They all started recently.New clients also reporting that they are getting dced from the wi-fi often.Computers didn't get anything changed both hardware or software.

3.That's hard to monitor but we didn't get anything in return bluetooth wise.We can say no.

4.These are happening in big networks in big companies.Users didn't report anything negative when they are using their laptops at home.

Kind Regards,

[Steven_Intel · Accepted solution]

Thank you for the information.

We would like to further investigate about this. In order to do so, please confirm the following:

• Have you also tried clean installing the latest wireless drivers, both the provided by the OEM(s) and generic (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html)
• Do you have an estimate of how many units are affected by this issue based on your reports?

Best regards,

Steven G.

Intel Customer Support Technician.

[bbsuser]

Hello,

We installed the driver that you linked on couple computers.Users will report if the driver fix the issue.I will inform you about the results.Thank you for your support.

[Robbinsf]

We are having similar issues in our enterprise.  Unfortunately we have not seen a major difference with the latest driver.  However we are not performing it in the method Intel suggests rather running the package from the Dell OEM. 

[Steven_Intel]

Thank you for your response, bbsuser.

Please let us know as soon as you have an update on the driver installation.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Do you have any update about the driver installation? Please let me know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[bbsuser]

Hi,

We have been testing the driver for a week.Users didn't have any issues.We can say that the driver fix the problem.Thank you for your help.

Kind Regards,

[Steven_Intel]

Thank you for confirming the issue is now solved. Hopefully, it will help other community members. 

Since the thread is now solved, we will close it. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

@Robbinsf If you have not already, please try the solution on this thread. If the issue persists, please create a new post with all the details, and we will be glad to assist you on this matter.

Thank you for your understanding.

Best regards,

Steven G.

Intel Customer Support Technician.