Intel Wireless 7260-N Problems

[FIfri]

Hello,

I firstly must say that i'm pretty angry right now. I have this laptop with this card for 2 years, and still have problems with your drivers.

This is my card, and I have more problems than i can imagine with it:

1. Constant disconnections, tried every driver version possible.

2. Slow speeds, 15mbps isn't acceptable considering the fact that i'm staying near my router, any other devices from my house work perfectly, just my laptop is faulty

3. This should be a wireless n card, right? I can't seem to find any "N featutures" in this card advanced properties.

4. In the Intel Proset/Wireless Tools, I can see only a profile importer, nothing else. 400MB for a profile importer isn't a good deal, right?

And btw, I have a Lenovo Z510 (core i7 version, not i5), so not a potato laptop, and Windows 10 was reinstalled a couple of weeks earlier.

I experienced 4 disconnections just by writing this post, so I would apreciate a fix asap. Thank you!

[idata]

Hello felix.ifrim,

We understand you're having slow connection speeds with frequent disconnects on your Intel Dual Band Wireless-N 7260.

I'll answer your 3rd and 4th questions first. To enable 802.11n on this adapter you will need to make sure that your Wireless Mode is configured to the highest setting available, and HT Mode is set to HT Mode (HT Mode= High Throughput Mode/Wireless-N).

As for the PROSet. This is a software package that includes the profile import tool as well as the drivers for all our wireless adapters. Since Windows® 10 does not allow for third-party software to manage wireless connections, our WiFi Connection Utility is no longer included for this OS. If you would like to switch over to a driver only installation, do let us know, we will gladly provide you with these steps.

As for your disconnects and slow performace, we will need to take a deeper look at your hardware configuration and settings in order to provide accurate recommendations.

Please download and run our http://https//downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t System Support Utility while connected to your wireless network. You will then need to save the report generated and share it with us by switching to the advanced editor while replying.

We look forward to hearing back from you.

Best regards,

Carlos A.

6/21/2017 Edit: Corrected HT Mode information.

[FIfri]

Hello,

Thank you for the reply. Regarding wireless n, i don't have any vht mode, and wireless mode is the highest (b/g).

[idata]

Hello felixifrim,

Didn't mean to give you the wrong information: VHT = Wireless-AC, HT = Wireless-N. With the settings on your screenshots you should have 802.11n enabled.

You can confirm which radio type you're currently using by opening a Command Prompt and issuing the "netsh wlan show interface" command:

Do keep in mind that wireless-N is a legacy standard. However, you should still be able to connect at a good speed. But we cannot troubleshoot your performance issues without looking at your System Support Utility report. As an alternative (or on addition) you may provide us a WLAN report, however it may not have all the right information we'll need.

- https://www.tenforums.com/tutorials/47080-create-wlan-report-windows-10-a.html Create WLAN Report in Windows® 10.

NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

If you're not comfortable sharing these reports publicly, do let us know so that we may send you an email to reply to.

Best regards,

Carlos A.

[idata]

Hello felixifrim,

We haven't heard back from you in a while. Has your issue been resolved?Best regards,Carlos A.

[JMcIv2]

Hi all, I also have the exact same Wireless hardware, and I'm facing the exact same issues as him.

The disconnections are very frequent, and I know it's not my router, as none of the other laptops I own, or my phones disconnect at the same time.

The speeds are wild, I'm on fiber connection, and it can go anywhere from 50mbps, to 500kbps-1mbps.

I don't think it's on our end, I think it's the driver version.

[idata]

Hello NotYourAverageTechy,

In order to better assist you, we would like the following information:1. Is this a pre-installed adapter, or an upgrade part?2. Has this issue been ongoing, or did it start recently?3. What is the brand, model, and if possible, firmware version of your wireless router or access point?4. Please run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility and share the full report with us (run while connected to your WiFi). We look forward to hearing back from you.Best regards,Carlos A.

[JMcIv2]

1. It's pre-installed

2. It started after the latest driver installation.3. Brand is: NetComm Wireless. Model: NF4V Firmware: GURNV5.OT132A-8-NC.Orcon-R5B032.EN. (I think, it doesn't give me firmware info)4. I don't understand what you mean by full report, do you you mean my entire laptop, or just the WiFi specs?

[idata]

Hello NotYourAverageTechy,

Please run the scan on your full system, if possible. When you open the app you'll see the option to scan everything.

This will allow us to get a better look at your current hardware configuration and settings.

Best regards,

Carlos A.

[JMcIv2]

I tried to attach the entire txt document here but it seems you can't attach anything, so until I figure out how all this works, here's the overall system analysis

[idata]

Hello NotYourAverageTechy,

When replying, there should be an option to "use advanced editor" at the top right. This will enable attachments. Otherwise, feel free to open the report text file once you've saved it and paste the HTML contents directly.Best regards,Carlos A.

[JMcIv2]

Oh yep, my bad, I'm used to seeing attachments up top, thanks.

[idata]

Hello NotYourAverageTechy,

Looking at your SSU report we noticed that even though you're using the latest driver available for your adapter, and your settings are as they should be, your adapter's transmit rate is lower than expected.Considering that your signal strength is high, we suspect the problem may be caused by signal interference. To address this, we can suggest selecting a different channel for your WiFi, as well as making sure that your router or access point is using the latest firmware.NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.- http:// https://www.extremetech.com/computing/179344-how-to-boost-your-wifi-speed-by-choosing-the-right-channel How to Boost Your Wi-Fi Speed by Choosing the Right Channel - by extremetech.com- http://support.netcommwireless.com/product/nf4v# Firmware Support Downloads for NetCommWireless* NF4V (There is one newer firmware version available).If this does not seem to help you may try an older driver (https://downloadcenter.intel.com/download/25833 Intel® PROSet/Wireless SW and Drivers 18.40.0) via https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000022173.html clean installation. Although the latest driver available from your computer manufacturer is always our top recommendation: - https://support.hp.com/nz-en/drivers/selfservice/swdetails/hp-envy-17-j100-notebook-pc-series/5401174/model/6654423/swItemId/ob-157873-1?sku=F7P64PA Intel® Wireless LAN Drivers for HP ENVY* 17 Notebook PC. Best regards,Carlos A.

[JMcIv2]

Just a quick update, updating my routers firmware seems to have helped, plus I changed the channel, there seems to be no disconnections and the speed is pretty good, I get a few drops in speed now and then, but that's probably my ISPs traffic. Thank you.

[idata]

Hello NotYourAverageTechy,

We're glad to hear. Don't hessitate to contact us again if you need further assistance.Best regards,Carlos A.

[jgrey]

Hi there,

I have the same set-up, settings and problems for my Intel wireless N-7260 single band adapter as felix.ifrim. Both my wireless driver and ProSet driver are the latest (18.33.7.2 and 19.70 respectively).

All this seems to have started when I updated my laptop (Lenovo u430touch, core I-5) to the dreaded Windows 10 Creator 1703 o/s build 15063.540. I have wild fluctuations in wireless speeds from 300 down to 49mbps and then back to 190 etc etc

A few questions:

1. Should the 802.11N channel width 2.6ghz setting be changed from default value "Auto" to 20mhz? There's conflicting advice on different Intel Support threads regarding this value.

2. In Services found under Admin tools (control panel) both the native Windows WLANSVC configure service and the Intel Pro/Set wireless auto config service are set at "Running" and "Automatic". Would these two WiFi configuration services running at once cause a conflict WiFi speed? If so which one should be turned off?

3. In the command prompt "netsh wlan show interface" window I see receive rate and transmit rates both at 48mbps. Is that just a snapshot of one these fluctuations that I mentioned above? If not how can it be increased?

Look forward to your input.

[idata]

Hello argustuft,

We're aware of some problems affecting the 7260 adapters, as well as other brand models, due to the Creators Update. In some cases, reverting to the inbox driver (generic version built into the OS) has helped. However we're still working on a definitive solution.1. When your channel width is set to Auto, the router controls the channel width. Allowing for 40 MHz channels which can help increase your download speeds. However, this also leaves you more vulnerable to interference. Because of this, we generally prefer the 20MHz setting, as it allows for a more stable connection.2. This is ok, both services perform different tasks and should not interfere with eachother.3. Your receive/transmit rates reflect the speed at which your adapter communicates with your router. 48 Mbps is quite low. This is likely part of the originally described issue.Could you please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility and upload the results?Best regards,Carlos A.

[idata]

Hello argustuft,

We have not heard back from you in a while. Has your issue been resolve?Please let us know if you need further assistance.Best regards,Carlos A.

[jgrey]

Hi Carlos,

Apologies for not replying sooner. I thought I'd get an e-mail notification of any response. My mistake. Sorry about that.

Regarding your answers:

1. I'll change Auto to 20mhz in the advanced settings on the adapter and see if that helps. By the way my router's 2.6mhz channel is set to Auto. Would that have any influence on things?

2. Good. I'd done some digging on a Microsoft forum and a contributor stated that having the two auto config services running together was a "big no-no". His words.

3. After I'd posted my receive/transmit command prompt speed results I performed a number of tests with the adapter properties window open at the same time. The test results seem to be just a snapshot at that very moment i.e if it's 48mbps on the adapter the command prompt shows 48mbps. If it's 270mbps on the adapter it's 270mbps in the results etc. The problem is that the speed is all over the shop. It fluctuates widely. One second 300mbps then down to 48mbps then up to 160mbps etc. It probably explains why I'm now getting video buffering issues which never happened before. Like everyone else its driving me crazy.

4. I have used the Intel utility tool but not sure how to upload the results. When I hit submit it sends me to the online support center. There doesn't seem to be a link to upload the results. I'm obviously missing something. Below is a copy of the "summary view" page if that helps any.

Operating System: Microsoft Windows 10 Home(10.0.15063 Build 15063)

Physical Memory (Installed): 4 GB

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz

System Type: x64-based PC

Total Installed Updates: 17 Updates - See Detailed View for more information

Display Adapter(s): Intel(R) HD Graphics Family 20.19.15.4642

System Manufacturer: LENOVO

System Model: Cherry 4A Touch

Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.15063.483

Intel(R) Wireless-N 7260 18.33.7.2

Kaspersky Security Data Escort Adapter 9.0.0.21

Realtek PCIe GBE Family Controller 10.19.627.2017

Disk(s): ST500LX005-1CW162 351.43 GB (available) 10.0.15063.0

Speaking of software I have updated to 19.70 Intel Pro/Set wireless software version. This is confirmed by checking the version in the Windows "programs & features" setting and by the Intel utility tool. But I'm getting crashes of the Pro/Set Zero config service exe.This has been an ongoing problem. It seems to happen daily for 3-4 days and then it behaves itself for a while.

Strangely when I check the tech details of these issues it states the product version is the previous 19.60 Pro/Set software. Do I need to do a clean "uninstall-reinstall" to completely remove the old version? Would this fix the issue? If not any ideas?

Thanks for all your help so far.

Kind Regards,

Argustuft

[idata]

Hello argustuft,

The Intel PROSet for Wireless is a software package, so it's no uncommon for different parts of it to display "mismatched" version numbers, this is ok.

Since you're having issues with the ZeroConfig Service, we would like to try a driver-only clean installation:

1. Download and extract our latest IT Admin driver for your adapter: https://downloadcenter.intel.com/download/26930/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Admins?v=t Wireless_19.70.0_Driver64_Win10.zip

2. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."3. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Wireless-N 7260 and uninstall it. Make sure to mark the option to "Delete the driver software for this device."4. Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else (unless you're ok with the extra wait) and press OK.5. Reboot your computer.6. Go to the Device Manager > Network Adapters > Right click on your Intel(R) Wireless-N 7260 again, this time choose to "Update driver software..." > Select the option to "Locate and install driver software manually." Here you will need to direct the wizard to the location where you extracted the IT Admin package back in step one.

If the issues continue after this, please run a fresh report from the Intel® System Support Utility. Letting this software upload your results won't work, so please save the file and attach it to your reply by switching to the "advanced editor."

Another thing that we would need to know. Was this adapter factory installed or an upgrade part?

Best regards,

Carlos A.

[jgrey]

Hi Carlos,

Thanks for your quick reply. Really impressed.

I'll try your suggestion re driver only clean install a bit later when I have more time. Friday morning down here in Aus.

in the meantime I attached the file from the IT utility tool results, if that helps at all.

In reply to your last question the adapter is original factory Lenovo equipment

Kind Regards,

Argustuft

Update: Have completed the driver only clean install. Let's see how things go from here.