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Intel Wireless AC 7260 Bluetooth stops working

MNguy21
Novice
26,677 Views

I just bought an Intel NUC and had it running and working for a couple of days. Yesterday, I was streaming music to my bluetooth speakers and then it stopped. I checked device manager and bluetooth is not showing error code 43. I have tried uninstalling and reinstalling drivers from the intel website but the issue remains. I am currently running windows 8.1 Pro 64bit. attached is the DXDIAG

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170 Replies
idata
Employee
339 Views

I'm both happy and sad I found this thread. I'm having a Intel NUC NUC5i7RYH running Microsoft Windows 10 Pro x64 RTM. My NUC has the newer Intel Dual Band Wireless-AC 7265. I just bought Microsoft Designer keyboard and mouse with Bluetooth and I've had problems, big problems, connecting them because they don't show up in the list of available Bluetooth devices. First I thought the problem were related to Windows 10, BIOS or the drivers and I even reinstalled Windows but the same problem occured.

  • BIOS version RYBDWi35.86A.0348.2015.0703.1124, 2015-07-03 (newest). I had 0249 before and the same problem with that version.
  • Intel Bluetooth driver for Windows 10 x64, version 17.1.1504.05G (newest). But in the Device manager-->Bluetooth I only have Intel(R) Wireless Bluetooth(R) which I found odd. I then checked on my Dell XPS 13 with Intel 6235 and as expected there were more devices under Bluetooth.

In this thread I read about removing the power cord from the NUC to resolve the problem and even if it worked for a few I couldn't imagine it would do the trick. So I turned off my NUC, removed the power cord, put the power cord back in and started the computer. Now there were more devices in Device manager-->Bluetooth and the computer could "see" my Microsoft Designer keyboard and mouse and also my Harman Kardon SoundSticks III Wireless and I also could pair all of them.

Now I thought everything was OK but after about 5 minutes the keyboard och mouse suddenly stopped working. If I check connected Bluetooth devices they seem to be paired. I then unpaired them and set the devices in "pair mode" but Windows/NUC cannot detect the keyboard and mouse.

So, Intel, how do you want to proceed with this?

jbenavides
Honored Contributor II
339 Views

Hello SWEiNSANE,

The issue you are experiencing is a little different than the original condition reported in this thread, however, we have received reports of different situations after the system is upgraded to Windows 10*.

Please try using the https://downloadcenter.intel.com/download/25172/Intel-PROSet-Wireless-Software-for-Bluetooth-Technol... Intel® PROSet/Wireless Software for Bluetooth® Technology for Windows® 10 64-bit (WP), version 17.1.1529.1613 as it may help in this case.

For more information, you can check the following thread:

idata
Employee
339 Views

Hi Jonathan,

I tried the Intel PROSet/Wireless Software for Bluetooth you linked and I installed it even if it said that it was for 7260 and not 7265 that I have in my NUC5i7RYH. After reboot I could see both Designer keyboard and mouse but I can't pair them, I get an error message like "Something went wrong". When I close the error message my phone, mouse and keyboard dissapears from the list and even if I set my devices in "pair mode" Windows can't detect them.

I've also checked the other link regarding Driver Update and I installed the driver in the following link but that didn't either work, https://downloadcenter.intel.com/download/25170/Intel-PROSet-Wireless-Software-for-Windows-10 Intel® Download Center

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