Wireless
Issues related to Intel® Wireless Adapters and technologies
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Intel Wireless-AC 9560 160MHz Code 10 Error

ccarter1763
Beginner
884 Views
Hello, I have a MSI GS65 Stealth and just today I could not connect to the internet via Wi-Fi. I go to device manager and see that there is a “This device cannot start (Code 10)” error.

I have already updated my Wi-Fi drivers to the newest version, reset system bios, and ran a windows restore with no luck.

Though after I did a system restore, the Wi-Fi worked for a little while and then the connection starting dropping in and out and leading to the code 10 error once again.

Any tips to help resolve this issue is greatly appreciated!
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6 Replies
Alberto_R_Intel
Moderator
849 Views

ccarter1763, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
832 Views

Hello ccarter1763, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
801 Views

Hello ccarter1763, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Dickie69
Beginner
612 Views

Hey albi i have the same problems

 

even reinstalled the whole windows, nothing changes...

 

wifi turns on for a few sec, if im lucky, an then it turns of - Code 10.

 

Happens since october 2021, but now i need this laptop for mobile use (before not really) and its annoying...

 

laptop is a asus s330f, but in april 2020 (wifi works from then till october 2021)

 

so, whats your supersolution for this?

 

thx

 

Dickie

Dickie69
Beginner
610 Views

and just in case u wanna ask:

 

happens everywhere

everything worked fine before

no new things plugged in there

drivers reinstalled

 

it just takes the wifi-option out, first few seconds i see all available wifis, but cant connect, then they disappear and then - no wifi options

 

device came in the laptop, no external wifi-devices

 

i made every findeable step in the whole google-internet for this problem, nothings works...

 

thats really **bleep**ty

n_scott_pearson
Super User Retired Employee
596 Views

I suggest you do a clean install of the drivers. Here is the process:

  1. If you haven't already, download - but do not install just yet - the desired Bluetooth and WiFi driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wireless-AC 9560 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
  7. Right click on the entry for Intel Wireless-AC 9560 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go to Step 5.
  10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
  11. (Optional but recommended) Clear each of your browsers' cache.
  12. Install the Bluetooth driver package (my rule: always install Bluetooth first).
  13. Install the Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

     

Hope this helps,

...S

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