Community
cancel
Showing results for 
Search instead for 
Did you mean: 
GMACE1
Beginner
551 Views

Intel Wireless-AC 9560 160MHz surchauffe (overheat)

J'ai une carte Intel Wireless-AC 9560 160MHz dans un portable Asus Zenbook UX433F.

Tant sur Windows 10 (driver 21.60.2_Driver64) que sous Linux Ubuntu 19.10, la carte semble provoquer une surchauffe de l'appareil et cesse de fonctionner. Une reboot n'y change rien. Après un arrêt (disons 1 heure), c'est reparti. Je précise que le PC est poser sur une surface dure afin d'améliorer la circulation d'air (l'écran relève un peu le clavier pour cela).

 

Suis-je le seul à rencontrer ce problème très pénible ?

0 Kudos
6 Replies
Gh0stb1t
New Contributor I
300 Views

Do you mean the Wireless card is causing the laptop to suffer of overheating? That is definitively something that should not be happenning and is pointing out to a hardware/integration issue, no driver issues. Actually the clue is it is working after let the laptop is not use for an hour or so.

 

If you already made sure there is proper air circulation, at this point you should contact Asus for further support (only they can test this environment/device) and check if you need warranty assistance.

n_scott_pearson
Super User Retired Employee
300 Views

I don't believe for even a second that this tiny little card, considering its minimal power usage, is causing the entire laptop to overheat. There has got to be something else responsible for this. Please better explain exactly what is happening.

...S

GMACE1
Beginner
300 Views

After a "sudo modprobe -r iwlwifi" and "sudo modprobe iwlwifi" commands,

I've got (in dmesg) following log messages :

 

[ 410.384803] cfg80211: Loading compiled-in X.509 certificates for regulatory database [ 410.385794] cfg80211: Loaded X.509 cert 'sforshee: 00b28ddf47aef9cea7' [ 410.411153] Intel(R) Wireless WiFi driver for Linux [ 410.411155] Copyright(c) 2003- 2015 Intel Corporation [ 410.415706] iwlwifi 0000:00:14.3: Found debug destination: EXTERNAL_DRAM [ 410.415710] iwlwifi 0000:00:14.3: Found debug configuration: 0 [ 410.416574] iwlwifi 0000:00:14.3: loaded firmware version 46.6bf1df06.0 op_mode iwlmvm [ 410.482228] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318 [ 410.490774] iwlwifi 0000:00:14.3: Applying debug destination EXTERNAL_DRAM [ 410.492007] iwlwifi 0000:00:14.3: Allocated 0x00400000 bytes for firmware monitor. [ 411.504760] iwlwifi 0000:00:14.3: Collecting data: trigger 15 fired. [ 411.753419] iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode [ 411.753440] iwlwifi 0000:00:14.3: Fseq Registers: [ 411.753450] iwlwifi 0000:00:14.3: 0x7F6E2764 | FSEQ_ERROR_CODE [ 411.753458] iwlwifi 0000:00:14.3: 0x00000000 | FSEQ_TOP_INIT_VERSION [ 411.753467] iwlwifi 0000:00:14.3: 0x88ED7070 | FSEQ_CNVIO_INIT_VERSION [ 411.753475] iwlwifi 0000:00:14.3: 0x0000A384 | FSEQ_OTP_VERSION [ 411.753483] iwlwifi 0000:00:14.3: 0x2C0D3772 | FSEQ_TOP_CONTENT_VERSION [ 411.753492] iwlwifi 0000:00:14.3: 0x0B092154 | FSEQ_ALIVE_TOKEN [ 411.753500] iwlwifi 0000:00:14.3: 0x71F09DFE | FSEQ_CNVI_ID [ 411.753508] iwlwifi 0000:00:14.3: 0xC0EC0266 | FSEQ_CNVR_ID [ 411.753517] iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP [ 411.753558] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_AUX_MISC_CHIP [ 411.753631] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM [ 411.753705] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR [ 411.753876] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0xa5a5a5a2, CPU2 Status: 0xa5a5a5a2 [ 411.753878] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110 [ 411.753896] iwlwifi 0000:00:14.3: Firmware not running - cannot dump error [ 411.766683] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110

 

GMACE1
Beginner
300 Views

I've post another longer dmesg copy/paste here (erros seem differents in some way)

https://pastebin.com/GknMiRMJ

AlHill
Super User
300 Views

@GMACE1​ Did your ASUS come with the 9560, or did you add it yourself?

 

Doc

 

GMACE1
Beginner
300 Views

It comes with my computer (asus zenbook UX433)

Reply