Hello @A10
Thank you for posting on the Intel® communities.
In order to check this further, could you please provide the following details?
1- Is the Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed in your system or did you install/integrate it on the computer? Is this a new computer?
2- Are you having issues with Wi-Fi only or with Bluetooth too (both)?
3- Just to make sure, we understand that the wireless connection worked fine before and the issue just started after installing the driver using Intel® Driver & Support Assistant (Intel® DSA). Is this correct?
Or was there any other change at that point? For instance, Windows® updates, BIOS updates, etc?
4- If no other Windows/Software updates or changes were involved when the issue started, have you checked if you have pending/available Windows® updates or firmware updates from your computer manufacturer (OEM)?
5- When you mentioned "not able to turn on the Wi-Fi", do you mean the option is disabled, not present in Wireless settings, automatically switching back to off?
Do you see any error code or error message under Device Manager >> Network Adapters >> Intel® Wireless Adapter >> Properties >> General tab >> Device Status?
Please provide more details
6- Have you tried a different router or Access point for testing purposes? Have you rebooted your access-point, router, modem? Have you rebooted or cold boot the computer? Please provide details.
7- Have you tried a roll back to a previous driver version for testing?
8- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Note: I will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU report to avoid exposing sensitive information in the communities.
Best regards,
Andrew G.
Intel Customer Support Technician
