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Intel Wireless Chipset | Wireless hung after RADAR detection.

DineshKB
Beginner
296 Views

Chipset:
Intel Dual Band Wireless AC 8265

We have 70+ laptops in our location connected to the access point which is operating in dual band 2.4 and 5G.
Suddenly, we could notice all 70 laptops are losing connection and after that adapter is not connecting to any of the SSID.

While trouble shooting, we had noticed about the RADAR detection and which caused the capability change in the Intel Wireless Chipset.
Even rebooting the Laptop is not helping.
While doing the capture, Access point's beacon is having channel switch info and this issue happens only with this chipsets. We have laptop with Intel AC 9XXX, which is working fine and other models like laptops, mobiles are working fine.

Note: This issue occurs when the Operation mode changes from 11ACVHT80 to 11ACVHT40plus.

0 Kudos
6 Replies
Maria_R_Intel
Moderator
279 Views

Hello DineshKB,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below details:


  • Access Point models.
  • Recent changes in the system
  • Laptops' specific models.


Please run the following tool in Windows* and attach the report generated. (If all the laptops are the same model with the same configuration, just provide one report, if don't please attach 1 report for each different system)

  

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
265 Views

Hello DineshKB,


Were you able to check the previous post? 


Let me know if you need more assistance. 


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
247 Views

Hello DineshKB,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
215 Views

Hello DineshKB,


We decided to check your thread one more time before close it, to better assist you please provide us the below information if you still need help:



  1. Have you tried connecting any of your systems affected to another AP available or network?
  2. Have they seen any changes before the issue started like a windows update or any other software update?
  3. Are they able to see the adapter under the device manager? If so, is it enabled?
  4. Can we get some pictures of the device manager wireless hardware?


Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
196 Views

Hello DineshKB,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
183 Views

Hello DineshKB,

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 

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