Re: Intel Wireless-N 7260 encryption

JJoak · ‎10-05-2016

Hi.

I recently changed phones to a Samsung Galaxy S7 from a S5. I had the Hotspot set up on the S5 and regularly used it to connect from my laptop as i was visiting customers. Now however, unless I set the Hotspot as Open, I can't connect. The encryption on the S7 is WPA2 PSK. Is that not compatible with the Intel wireless-N 7260?? I use a Lenovo Thinkpad L540 with Windows 10 Pro. Drivers for the card are updated.

idata · ‎10-05-2016

M3rLiN_74,

The Intel® Wireless-N 7260 is a client and will obey the connection protocol according to the hotspot. Did you try to connect your computer to different hotspots and see the same thing happens? it is recommended to check if the wireless adapter has the latest drivers installed.

If the adapter is installed by factory, we recommend to contact Lenovo* and obtain the latest drivers from them first. Through this link: http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support Websites you may find your computer manufacturer contact information.

As a second option, you are welcome to try our generic drivers if you notice that the situation still persist after you used the drivers from Lenovo* Support page. Here is the link to our drivers: https://downloadcenter.intel.com/download/26240/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=75174 Intel® PROSet/Wireless Software and Drivers for Windows® 10 - Package Version: 19.10.0. In this package, the driver version for this adapter is version 18.33.3.2.

*It is important to download the drivers according to your OS architecture (32 or 64 Bit).

Our wireless adapters meet the latest security/encryption standards as you can confirm it here: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000006508.html Understanding IEEE* 802.11 Authentication and Association

To help you further with this, here are some tips that might help you resolve this situation.

Method 1: Run the Internet Connection troubleshooter:

Step1: You may try running the Internet Connection troubleshooter which can help you fix the problems with internet connection.

1. Press the Windows Key on the Keyboard.

2. Type Troubleshooting and select Troubleshooting.

3. Click on View all (on the left)

4. Select Internet connections.

5. Click on Next to run the troubleshooter.

Step 2:

1. Press the Windows Key on the Keyboard.

2. Type Troubleshooting and select Troubleshooting.

3. Click on View all (on the left)

4. Click on Network Adapter.

5. Click on Next to run the troubleshooter.

If the situation persists, please access these link:

https://support.microsoft.com/en-us/help/15287/windows-why-can-not-get-connected# 1TC=windows-10 Why can't I get connected? https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues# network-problems=windows-10&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1 Fix network connection issues in Windows 10

Also, it is recommended to contact Samsung* Support for your Samsung* Galaxy S7* and see if they have any additional recommendation according. On our best effort to help you with the correct configuration of your phone, please access this link: http://devicehelp.optus.com.au/web/samsung-galaxy-s5/troubleshooting/connection-to-other-devices/i-can-t-use-my-mobile-phone-as-a-wi-fi-hotspot/5594/ I CAN'T USE MY MOBILE PHONE AS A WI-FI HOTSPOT *NOTE: These third-party links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Let us know if this helped you.

Best regards,

Aleki

idata · ‎10-12-2016

M3rLiN_74,

We haven't heard from you in a while so we would like to know if the steps we have sent helped you of if you need any more of our assistance.

Best regards,

Aleki