Hello! I have laptop MSI GS60 2PL
And i have such adapter Intel Wireless-N 7260NGW m.2
And the latest drivers
Sometimes in device manager it writes - Unknown USB DEvice (Code 43)
Sometimes it recognizes it as Bluetooth with error and writes "STATUS_DEVICE_POWER_FAILURE "
Please find in attachment system report made by intel SSU app.
Please help me to fix this problem - Im fighting with it last year.
Thanks for posting in our communities. We understand that you're experiencing Device Manager error 43 for your Bluetooth device.
Is Intel® Wireless-N 7260 the original wireless adapter installed on your system, or is it an upgrade? Also, do you remember if there were any changes in the system at the time the issue started (such as a Windows* update, new software installed, etc.)?
As for troubleshooting, please test a clean wireless and Bluetooth driver installation:
Please let us know the results.
We haven't heard from you since the creation of the thread. Please let us know if there's anything else we can do for you.
Thanks for your reply. We still like to confirm if this is the system original wireless adapter, or if it was installed as an upgrade.
Thanks for your reply.
Just like any other device, not all wireless adapters are physically and electrically compatible with all systems. Intel does not recommend end users install or upgrade the various Intel® Wireless Adapter; you should always contact the Computer Manufacturer Support or its authorized representative to check which adapters are supported by your computer and replace it with them whenever possible. For more information, please check the following advisories:
- https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless-networki... Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
- https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... Regulatory Information Regarding Hardware Installation or Upgrade
For now, you may test the following: On Device Manager > View and select Show hidden devices. Check under Bluetooth and Network adapters for any Realtek* drivers from the previous adapter and uninstall them. After that you may uninstall the Intel Bluetooth and Wireless driver again and reinstall them in that order. Please bear in mind that this is not an actual fix, but it was shared by an user on a different post.