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Intel ax201 firmware on Linux

psystems
Beginner
3,267 Views

The wireless card on my laptop has just stopped working

Hardware:

  • Intel AX 201 Dual Band Wifi / Bluetooth
  • 40 GB ram, 512 GB SSD
  • Metabox Flo laptop based on L140CU

Operating System:

Ubuntu 20.04 

Dmesg output:

[ 17.353672] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-59.ucode failed with error -2
[ 17.353704] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-58.ucode failed with error -2
[ 17.353729] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-57.ucode failed with error -2
[ 17.354000] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-QuZ-a0-hr-b0-56.ucode failed with error -2
[ 17.357303] iwlwifi 0000:00:14.3: api flags index 2 larger than supported by driver
[ 17.357323] iwlwifi 0000:00:14.3: TLV_FW_FSEQ_VERSION: FSEQ Version: 65.3.35.22
[ 17.357329] iwlwifi 0000:00:14.3: Found debug destination: EXTERNAL_DRAM
[ 17.357331] iwlwifi 0000:00:14.3: Found debug configuration: 0
[ 17.357689] iwlwifi 0000:00:14.3: loaded firmware version 55.d9698065.0 QuZ-a0-hr-b0-55.ucode op_mode iwlmvm
[ 17.470105] iwlwifi 0000:00:14.3: Detected Intel(R) Wi-Fi 6 AX201 160MHz, REV=0x354
[ 17.656463] iwlwifi 0000:00:14.3: base HW address: 34:7d:f6:14:a0:0a
[ 17.756903] iwlwifi 0000:00:14.3 wlp0s20f3: renamed from wlan0
[ 22.039658] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x0, CPU2 Status: 0x3100000
[ 22.039683] iwlwifi 0000:00:14.3: UMAC PC: 0xc00c0538
[ 22.039708] iwlwifi 0000:00:14.3: LMAC PC: 0x0
[ 22.039709] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 13 fired.
[ 22.039785] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 22.039786] iwlwifi 0000:00:14.3: Status: 0x00000000, count: 181360834
[ 22.039788] iwlwifi 0000:00:14.3: Loaded firmware version: 55.d9698065.0 QuZ-a0-hr-b0-55.ucode
[ 22.039789] iwlwifi 0000:00:14.3: 0x72544300 | ADVANCED_SYSASSERT
[ 22.039791] iwlwifi 0000:00:14.3: 0xF0005201 | trm_hw_status0
[ 22.039792] iwlwifi 0000:00:14.3: 0x0658FFEC | trm_hw_status1
[ 22.039793] iwlwifi 0000:00:14.3: 0x6916FFF4 | branchlink2
[ 22.039794] iwlwifi 0000:00:14.3: 0xA9610B48 | interruptlink1
[ 22.039795] iwlwifi 0000:00:14.3: 0xBE10360C | interruptlink2
[ 22.039796] iwlwifi 0000:00:14.3: 0xEE583F37 | data1
[ 22.039797] iwlwifi 0000:00:14.3: 0xD1FD5A28 | data2
[ 22.039798] iwlwifi 0000:00:14.3: 0x837D0BF9 | data3
[ 22.039799] iwlwifi 0000:00:14.3: 0xCFC96067 | beacon time
[ 22.039800] iwlwifi 0000:00:14.3: 0xDAEFDEFB | tsf low
[ 22.039801] iwlwifi 0000:00:14.3: 0x9AAE2B6F | tsf hi
[ 22.039802] iwlwifi 0000:00:14.3: 0x8A431AC0 | time gp1
[ 22.039803] iwlwifi 0000:00:14.3: 0x34E6614C | time gp2
[ 22.039803] iwlwifi 0000:00:14.3: 0x089FE732 | uCode revision type
[ 22.039804] iwlwifi 0000:00:14.3: 0xF6C9D1D7 | uCode version major
[ 22.039805] iwlwifi 0000:00:14.3: 0x9BF752AB | uCode version minor
[ 22.039806] iwlwifi 0000:00:14.3: 0xC3D8B069 | hw version
[ 22.039807] iwlwifi 0000:00:14.3: 0x899B2CFC | board version
[ 22.039808] iwlwifi 0000:00:14.3: 0xBD042CD7 | hcmd
[ 22.039809] iwlwifi 0000:00:14.3: 0x0B560D49 | isr0
[ 22.039810] iwlwifi 0000:00:14.3: 0xD8664FAF | isr1
[ 22.039811] iwlwifi 0000:00:14.3: 0x1CE9F4AC | isr2
[ 22.039812] iwlwifi 0000:00:14.3: 0x9999FE6A | isr3
[ 22.039813] iwlwifi 0000:00:14.3: 0x97E39D9D | isr4
[ 22.039814] iwlwifi 0000:00:14.3: 0x486C98E7 | last cmd Id
[ 22.039815] iwlwifi 0000:00:14.3: 0xC4403986 | wait_event
[ 22.039816] iwlwifi 0000:00:14.3: 0xB625ABA8 | l2p_control
[ 22.039817] iwlwifi 0000:00:14.3: 0x074D4EED | l2p_duration
[ 22.039818] iwlwifi 0000:00:14.3: 0xEA8BD708 | l2p_mhvalid
[ 22.039819] iwlwifi 0000:00:14.3: 0x486F29C6 | l2p_addr_match
[ 22.039820] iwlwifi 0000:00:14.3: 0xA54FEBF5 | lmpm_pmg_sel
[ 22.039821] iwlwifi 0000:00:14.3: 0xC767346F | timestamp
[ 22.039821] iwlwifi 0000:00:14.3: 0x953278B2 | flow_handler
[ 22.039856] iwlwifi 0000:00:14.3: Start IWL Error Log Dump:
[ 22.039857] iwlwifi 0000:00:14.3: Status: 0x00000000, count: -1798015353
[ 22.039858] iwlwifi 0000:00:14.3: 0xAB62A5AF | ADVANCED_SYSASSERT
[ 22.039859] iwlwifi 0000:00:14.3: 0xB99A0007 | umac branchlink1
[ 22.039860] iwlwifi 0000:00:14.3: 0x92F6F7CD | umac branchlink2
[ 22.039861] iwlwifi 0000:00:14.3: 0x124F254F | umac interruptlink1
[ 22.039862] iwlwifi 0000:00:14.3: 0x3289AAF5 | umac interruptlink2
[ 22.039863] iwlwifi 0000:00:14.3: 0x0F11770E | umac data1
[ 22.039864] iwlwifi 0000:00:14.3: 0x99B7B157 | umac data2
[ 22.039865] iwlwifi 0000:00:14.3: 0x528DC7E7 | umac data3
[ 22.039866] iwlwifi 0000:00:14.3: 0x92FAE962 | umac major
[ 22.039867] iwlwifi 0000:00:14.3: 0xEAB15273 | umac minor
[ 22.039868] iwlwifi 0000:00:14.3: 0xBAE3E48A | frame pointer
[ 22.039869] iwlwifi 0000:00:14.3: 0x588C1D39 | stack pointer
[ 22.039870] iwlwifi 0000:00:14.3: 0x738BEFF8 | last host cmd
[ 22.039870] iwlwifi 0000:00:14.3: 0x37426123 | isr status reg
[ 22.039888] iwlwifi 0000:00:14.3: Fseq Registers:
[ 22.039890] iwlwifi 0000:00:14.3: 0x60000000 | FSEQ_ERROR_CODE
[ 22.039893] iwlwifi 0000:00:14.3: 0x00290033 | FSEQ_TOP_INIT_VERSION
[ 22.039896] iwlwifi 0000:00:14.3: 0x00090006 | FSEQ_CNVIO_INIT_VERSION
[ 22.039898] iwlwifi 0000:00:14.3: 0x0000A482 | FSEQ_OTP_VERSION
[ 22.039901] iwlwifi 0000:00:14.3: 0x00000003 | FSEQ_TOP_CONTENT_VERSION
[ 22.039903] iwlwifi 0000:00:14.3: 0x4552414E | FSEQ_ALIVE_TOKEN
[ 22.039906] iwlwifi 0000:00:14.3: 0x20000302 | FSEQ_CNVI_ID
[ 22.039908] iwlwifi 0000:00:14.3: 0x01300504 | FSEQ_CNVR_ID
[ 22.039911] iwlwifi 0000:00:14.3: 0x20000302 | CNVI_AUX_MISC_CHIP
[ 22.039945] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_AUX_MISC_CHIP
[ 22.040012] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
[ 22.040078] iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
[ 22.042477] iwlwifi 0000:00:14.3: WRT: Collecting data: ini trigger 4 fired.
[ 22.042481] iwlwifi 0000:00:14.3: Failed to start RT ucode: -110
[ 22.042482] iwlwifi 0000:00:14.3: Failed to start RT ucode: -110
[ 30.424025] iwlwifi 0000:00:14.3: WRT: Failed to dump region: id=4, type=5
[ 30.424031] iwlwifi 0000:00:14.3: WRT: Failed to dump region: id=6, type=5

 

Driver and other info:

lshw -C network
*-network UNCLAIMED
description: Network controller
product: Wireless-AC 9462
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix cap_list
configuration: latency=0
resources: memory:91318000-9131bfff
modinfo iwlwifi
filename: /lib/modules/5.11.0-25-generic/kernel/drivers/net/wireless/intel/iwlwifi/iwlwifi.ko
license: GPL
author: Intel Corporation <linuxwifi@intel.com>
description: Intel(R) Wireless WiFi driver for Linux
firmware: iwlwifi-100-5.ucode
firmware: iwlwifi-1000-5.ucode
firmware: iwlwifi-135-6.ucode
firmware: iwlwifi-105-6.ucode
firmware: iwlwifi-2030-6.ucode
firmware: iwlwifi-2000-6.ucode
firmware: iwlwifi-5150-2.ucode
firmware: iwlwifi-5000-5.ucode
firmware: iwlwifi-6000g2b-6.ucode
firmware: iwlwifi-6000g2a-6.ucode
firmware: iwlwifi-6050-5.ucode
firmware: iwlwifi-6000-6.ucode
firmware: iwlwifi-7265D-29.ucode
firmware: iwlwifi-7265-17.ucode
firmware: iwlwifi-3168-29.ucode
firmware: iwlwifi-3160-17.ucode
firmware: iwlwifi-7260-17.ucode
firmware: iwlwifi-8265-36.ucode
firmware: iwlwifi-8000C-36.ucode
firmware: iwlwifi-9260-th-b0-jf-b0-46.ucode
firmware: iwlwifi-9000-pu-b0-jf-b0-46.ucode
firmware: iwlwifi-SoSnj-a0-mr-a0-59.ucode
firmware: iwlwifi-ma-a0-mr-a0-59.ucode
firmware: iwlwifi-ma-a0-gf-a0-59.ucode
firmware: iwlwifi-SoSnj-a0-hr-b0-59.ucode
firmware: iwlwifi-SoSnj-a0-gf-a0-59.ucode
firmware: iwlwifi-SoSnj-a0-gf4-a0-59.ucode
firmware: iwlwifi-ty-a0-gf-a0-59.ucode
firmware: iwlwifi-so-a0-gf-a0-59.ucode
firmware: iwlwifi-so-a0-hr-b0-59.ucode
firmware: iwlwifi-so-a0-jf-b0-59.ucode
firmware: iwlwifi-cc-a0-59.ucode
firmware: iwlwifi-QuQnj-b0-jf-b0-59.ucode
firmware: iwlwifi-QuZ-a0-jf-b0-59.ucode
firmware: iwlwifi-QuZ-a0-hr-b0-59.ucode
firmware: iwlwifi-Qu-b0-jf-b0-59.ucode
firmware: iwlwifi-Qu-c0-hr-b0-59.ucode
firmware: iwlwifi-QuQnj-b0-hr-b0-59.ucode
firmware: iwlwifi-Qu-b0-hr-b0-59.ucode

i have tried later ucode files on Fedora 34 and have tried an earlier OS of Fedora 32, which this card did work with for a period of time.

The wireless card is firmly installed with screw and tape over the antenna connections/wires. 

iw dev  produces no output, and no network interface is created.

 

0 Kudos
3 Replies
DeividA_Intel
Moderator
3,249 Views

Hello psystems,  


  


Thank you for posting on the Intel® communities.   


  


In order to better assist you, please provide the following:  




1. Is the Bluetooth working?  


2. Have you update your drivers and BIOS?


3. Did you noticed the issue after a system update? 


4. Run the following commands and send us the outcome:  


· modinfo iwlwifi > If there is no output, then the module isn’t installed this is the distribution installation issue.  


· lsmod | grep iwlwifi > If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.  


· To verify, please type: dmesg | grep iwlwifi > If the result is empty, the driver wasn’t initialized and this is a distribution issue. If there is a result populated, proceed with the next step.   


· dmesg | grep “no suitable firmware found!” > If the result is not empty, it means you don't have a suitable FW (API mentioned in the dmesg).  


· Please visit here: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi for supported FW, or here https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ for the latest versions.  


5. If the above steps don't work, collect the debug data:  


Type: dmesg | grep ASSERT   


If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging to extract dmesg and trace-cmd.  


If the output has value, please collect it from the wiki FW dump too.  






Regards,  


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
3,217 Views

Hello psystems,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
3,167 Views

 Hello psystems,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


Reply