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HStei4
Beginner
1,211 Views

Intel bluetooth service view has stopped working

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: btmsrvview.exe

Problem Signature 02: 2.1.0.168

Problem Signature 03: 4f4f0c68

Problem Signature 04: btmsrvview

Problem Signature 05: 2.1.0.168

Problem Signature 06: 4f4f0c68

Problem Signature 07: 14

Problem Signature 08: 63

Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

I get this error when I click "Services" for my bluetooth device. I have all the files I need (checked another topic about the issue) and I just can't seem to solve the issue. Can anyone help? I have no idea what the problem is. I have "This device is working properly." in Properties but I can't open it!

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3 Replies
Jose_H_Intel1
Employee
198 Views

Did you try removing and adding the Bluetooth device or uninstalling and reinstalling drivers?

Please provide the model of the wireless adapter.

HStei4
Beginner
198 Views

Yes, I have tried this. Is this what you are asking for? http://www.intel.com/p/en_US/support/highlights/wireless/cwn-2230 Intel® Centrino® Wireless-N 2230

Jose_H_Intel1
Employee
198 Views

Based on the information you provided I believe your operating system is Windows* 7. Please uninstall your drivers and install the latest versions below:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23491 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23491

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23451 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23451

It would be helpful to know if the Bluetooth* service was working previously and if so, what changed before the issue started to happen.

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