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JLim21
Beginner
1,167 Views

Intel dual band wireless 9560 poor download to upload speed ratio

I am using the Dell G7 laptop, with an Intel i-7-8750H processor and a dual band 9560 card.

On my 5.0 ghz wave, I am getting upload speeds of 400+ mbps but my download speed is capped at around 70mbps. My download is capped at 70mbps regardless of whether i am connected to the 2.4 ghz or 5.0 ghz wave. I should be getting at least similar download speeds relative to my upload speed, but this is not the case.

Never seen this before.

Methods I have tried to mitigate the problem or verify what the problem is.

Verifying whether it is a router problem:

1. Used my Galaxy S8+ and connected to the same 5.0 ghz wave. I obtained around 360mbps download and 300mbps upload.

Verifying whether it is a laptop hardware issue.

1. Connected my Dell G7 via a Cat 6 ethernet cable through the ethernet port. I received download speeds of around 950 mbps, indicating that the laptop is capable of such speeds. Naturally, using a wireless connection would yield slower speeds, but 70 mbps is bit too small.

Seems to be a problem with the intel wireless 9560 card. It is baffling that i am getting upload speeds 7-8 times faster than my download speed.

Link 1: With 5.0 ghz wave

http://www.speedtest.net/result/7637157392.png http://www.speedtest.net/result/7637157392.png

Link 2: With Cat 6 ethernet cable LAN connection

http://www.speedtest.net/result/7623522255.png http://www.speedtest.net/result/7623522255.png

ALL download/ upload speeds were measured using Ookla Speed Test.

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2 Replies
idata
Community Manager
80 Views

Hello akoversa,

 

 

Thank you for posting on the Intel ® communities.

 

 

I can see that you are having problems with the download speed of the network adapter.

 

 

In order to best assist you, I will need more information of your system. Please provide me with a System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Make sure to attach the created report to this thread.

 

 

 

Regards,

 

David V
idata
Community Manager
80 Views

Hello akoversa,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Please provide me with the information mentioned above.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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