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VS5
Beginner
8,321 Views

Intel dual band wireless-AC 7265 great problem

Hello, i use notebook UX303L about 2 years, it has a wireless-AC 7265 adapter,i t works very poorly, because dual-band with bluetooth, bluetooth works on the same frequency as Wi-Fi and interferes with each other.

 

if I disable bluetooth then the wifi works well.

 

I tried to buy another one of the same adapter, but the problem was repeated. Installing newer drivers does not help.

 

Maybe I'll try to buy a newer adapter...
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7 Replies
idata
Community Manager
1,090 Views

altRUist: We will do our best to assist you with this scenario.

Even though you mentioned that the latest drivers are already installed,on the following link you will be able to find the proper wireless driver for your system, I looked for the driver but there are 3 different versions of the computer, not sure which is the one you are using:

 

https://www.asus.com/search/results.aspx%3FSearchKey%3DUX303L https://www.asus.com/search/results.aspx?SearchKey=UX303L

Additionally, we can always try to install the Intel generic wireless drivers in order to improve the performance of the device, driver version 20.80.0:

 

https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

If you are planning to purchase a new adapter, please confirm directly with the manufacturer of the notebook if that is possible and what kind of adapters will work with your platform:

 

https://www.asus.com/support/ https://www.asus.com/support/

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
VS5
Beginner
1,090 Views

Thanks for the answer, yes, I downloaded these drivers (it doesn't help me), my model is the ASUS ZenBook UX303LB, but I think that all types of the UX303 have Intel dual band wireless-AC 7265 installed.

I plan to buy a new Intel Dual band Wireless-AC 8265 8265NGW Bluetooth 4.2 adapter and try it, the form factor is similar, should it fit?

idata
Community Manager
1,090 Views

altRUist: You are very welcome.

 

 

In that case, to confirm if it will fit we recommend to get in contact with Asus directly, they are the ones that will be able to provide any compatibility information for your platform.

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
DOliv14
Beginner
1,090 Views

I'm sorry for using the same thread but I believe I am having a similar problem.

I have a Acer Aspire VX 15 for about 2 years. It always worked perfectly. Today I decided to update the Intel drivers and just after install bluetooth driver and reboot my PC (as the instalation asked to do) with "Intel Driver & Support Assistant", the wireless just gone! It's not working anymore.

I went to Windows Device Manager and it showing "Intel(R) Dual Band Wireless-AC 7265" with a yellow sign. I'm trying to update the drivers but it show that it already has the current one. Wireless icon doesn't appears at Tray again, even rebooting PC. I don't know whatelse to do to solve this issue...

idata
Community Manager
1,090 Views

Hello IceNysp,

 

Thank you for posting in our Intel ® Community.

 

I understand that you are facing issues with your Intel(R) Dual Band Wireless-AC 7265.

 

We will be more than glad to assist you, please go ahead and create a separate thread to this one so one of our community peers will be able to help you.

 

Please remember to include in your new thread the report generated by our https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... System Support Utility. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

I hope this helps.

 

Regards,

 

Diego Sanchez Campos.

 

Intel (R) Customer Support Technician

 

Under Contract to Intel (R) Corporation

 

 

VMass1
Beginner
1,090 Views

I have a semblable issue with this diver on my Asus UX303L. For the WiFi doesn't work even I disable the Bluetooth connexion.

If it could help, the version of my driver is : 17.13.1.13​

RMore16
Beginner
1,090 Views

I have the same issue whit the same hardware, my laptop is ROG GL735VD DRIVER 19.51.21.1

 

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