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Beginner
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Intel dual band wireless-ac 3160 problems using bluetooth

Intel dual band wireless-ac 3160 was installed on the ASUS k56cm laptop. The laptop uses windows 10 x64 (1803). The work of wi-fi in the 2.4 GHz and 5 GHz bands is stable.

There are problems using bluetooth. After sometimes a lengthy search, pairing and connecting bluetooth devices occurs.

If the distance is more than 0.5 meters, the connection is unstable. The wireless mouse brakes. The sound in the wireless headphones (different manufacturers) is interrupted and disappears. Sometimes delays in obtaining data via a wi-fi channel are sometimes noticeable. A message stating that the devices are connected is displayed next.

Intel® Wireless Bluetooth® and Intel® PROSet / Wireless WiFi were used to troubleshoot the problem.

Updating drivers does not solve the problem. Using older drivers also does not help.

I ask to help in solving the problem.@

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idata
Community Manager
201 Views

Hi pvmrondo,

We understand that you are having issues with Bluetooth on your Asus K56CM laptop after installing an Intel® Dual Band Wireless-AC 3160 adapter in it.

Please be aware that Intel does not support wireless adapter integration which is when the original wireless card installed by factory is replaced by another one. Please check the link below for further information: https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade

We would like to recommend you consult with Asus* in this case what would be the wireless cards that is supported in your system as they are the only ones who can provide a list of approved and tested wireless cards that are compatible with the type of system you have. Here is the link for the manufacturers: http://www.intel.com/support/oems.htm Computer Manufacturer Support Web Sites

Regards,

 

Leonardo L