Intel killer performance suite

[Mic88]

Hi, I got a update for intel killer and the install was fine but nothing is working in the app, please my download has gone down from 270+ to 18.5 mbps
And it’s saying there are no adapters connected can you please advise

[JedG_Intel]

Hello Mic88,

Thank you for posting on Intel Community Forum.

For me to assist you properly, please share the information below.

1. What made you do the update? Are you having any connectivity issues previously?

2. What was the last known driver version?

3. Have you tried rolling back the driver for testing?

4. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

5. Is this a laptop or desktop system?

6. Kindly share a screenshot of any error message that you are seeing.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mic88,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Mic88,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician