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Beginner
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Intel wireless Wifi AC-9560 not working on my Asus Z390-P motherboard with Intel I7 8700. The signal is very, very weak and it fluctuates. It does not even pick up the 2.4ghz signal. Updated bios, downloaded driver from Intel to no avail. Any help?

 
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Super User
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Download, run,, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

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Moderator
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Hello JMunf,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, please provide us with the following information:

 

  • When did these issues start to happen? Driver or OS update?
  • Did the Intel® Wireless Adapter come pre-installed in the computer?
  • Did you perform an installation or upgrade of the Intel® Wireless Adapter?

 

  • To review your system configuration, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.
  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Wanner G.

Intel Customer Support Technician

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Beginner
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I have attached the scan report.

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Beginner
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Attached is the system scan report.

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Beginner
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This is a new build. The adapter was bought and installed by me.

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Moderator
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Hello JMunf,

 

Performing wireless integrations is subject to country-specific legal regulations. Before installing or changing the Intel® Wireless Adapter, Intel recommends that you contact the system manufacturer to obtain approval, step-by-step instructions, or support. It is worth mentioning that the integration may or may not work due to the following reasons:

 

1. Hardware/software compatibility issues or dependencies.

2. Manufacturer limitations.

3. Driver limitations.

 

Support article: Regulatory Information Regarding Wireless Hardware Installation or Upgrade

 

In this scenario, what we can recommend is that you try these steps:

 

Clean Installation of Wireless Drivers: Bluetooth and Wi-Fi.

 

Step 1: Get the latest system-specific driver from your computer manufacturer support.

 

 

Step 2: Uninstall your Wi-Fi driver.

 

Windows* may have an inbox Wi-Fi driver for your wireless adapter. You can't uninstall an inbox driver (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you start seeing the same version of the driver installed automatically after it’s uninstalled.

 

  1. Go to Device Manager.
  2. Expand the Network Adapters category.
  3. Right-click your Intel Wireless Adapter/Bluetooth and choose to uninstall it.
  4. Make sure to select the option to Delete the driver software for this device.
  5. Restart your computer.

 

Step 3: Driver installation.

Locate the driver you downloaded back in Step 1. Run as administrator, and follow the wizard to completion.

 

Also, try using the Recommended Settings for 802.11ac Connectivity.

 

Please let us know if the issue persists.

 

Wanner G.

Intel Customer Support Technician

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Super User Retired Employee
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Ok, since no one else has, I will ask the dumb questions: Did you remember to hook up antennas? Are the antennas outside of the chassis?

...S

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Moderator
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Hello JMunf,

 

Were you able to review the recommendations provided on this thread?

 

Wanner G.

Intel Customer Support Technician

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Moderator
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Hello JMunf,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

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