IntelProviderDataHelperService.exe error Message

[Mugah]

I keep getting this error message on my Laptop HP Spectre Intel evo edition. The error is Intel ProviderDataHelper Service stopped working. Attached are the error messages and the SSU. Please help resolve this error.

[JeanetteC_Intel]

Hello Mugah,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1. Is the Intel® Wi-Fi 6E AX211 the original wireless adapter (pre-installed) on your HP Spectre x360 2-in-1 Laptop 14t-eu000 or is it a replacement wireless adapter?
2. Was this component previously working well without any issue?
3. Has there been any changes before the issue started?
4. Are you having issues on Wi-Fi or Bluetooth or both connectivity or just this error popping up?

I will wait for your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Mugah]

Dear JeanetteC,

Thanks for reverting and my apologies for delayed response.

1. The Intel® Wi-Fi 6E AX211 the original wireless adapter (pre-installed) on my HP Spectre x360 2-in-1 Laptop 14t-eu000 

2. This compoent has been working well.

3. No there has not been any changes

4. No issues so far with Wi-Fi or bluetooth but the laptop freezes.

For clarity, this is a new laptop that is barely a month old.

Thanks

[JeanetteC_Intel]

Hello Mugah,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[Mugah]

See reply on the previous post

[JeanetteC_Intel]

Hello Mugah,

Please follow the steps here.

Download and install Intel Connectivity Performance Suite (ICPS) from:

• From OEM (HP):
  • Select Windows 11 version 24H2 (64-bit) then 'submit'.
  • Look under 'Utility-Tools'
  • then select "Intel Connectivity Performance Suite (ICPS) | 4.1024.711.5"
• From Intel Download Center (generic):
  • Intel® Connectivity Performance Suite (ICPS) software version 40.25.9091.1711 dated 9/25/2025

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Mugah,

Have you had a chance to look over the previous post?

If you have any questions, please don't hesitate to reach out.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Mugah,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Mugah]

Hi JeanetteC,

I am away from that laptop. You will leave it open till Monday. I will provide feedback by then. Regards, Mugah