IntelProviderDataHelperService.exe error message

[LT7879]

Hi All,

I just installed the latest version Intel Connectivity Performance Suite 30.24.683, and I noticed in the reliability history, there is a error message:

Problem Event Name: BEX64
Application Name: IntelProviderDataHelperService.exe
Application Version: 3.1024.606.10
Application Timestamp: 6661efdd
Fault Module Name: IntelProviderDataHelperService.exe
Fault Module Version: 3.1024.606.10
Fault Module Timestamp: 6661efdd

This error message appeared every time I shutdown my laptop. Iam using HP Spectre x360 14 2024. 

Please help what to do?

Thank you

[Mike_Intel]

Hello LT7879,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. What is the model of the wireless card?
2. What is the exact error message? Can you share a screenshot of it?
3. Is it working fine before?
4. Can you share the link of the suite that you downloaded?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[LT7879]

Hi Michael

This is the data:

1. Intel Wi-Fi 6E AX211 160 Mhz

2. Please find attached.

3. Yes, but only with package version 30.24.475. 

4,. From this link : Intel® Connectivity Performance Suite for Intel® Wireless Products

Thank you

Regards

[Mike_Intel]

Hello LT7879,

Thank you for the quick reply.

The software that you downloaded is specific Intel® Evo™ or Intel vPro® platforms only.

Are you using an Evo or vPro laptop?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[LT7879]

Hello Michael,

Yes it is an Evo laptop. HP Spectre x360 14" Intel Core Ultra 7 155H

[Mike_Intel]

Hello LT7879,

Thank you for the quick reply.

Can you generate the latest SSU logs of your system for me to further check this issue.

Kindly download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[LT7879]

Dear Michael,

Please find attached the SSU report.

Thank you

Regards

LT7879

[Mike_Intel]

Hello LT7879,

Thank you for the information provided.  

We will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello LT7879,

Thank you for patiently waiting for our update.

For a more thorough investigation of the issue, Please try to update the Intel® Management Engine driver. According to the release notes for the Intel® Connectivity Performance Suite, it is essential to have the latest versions of both the wireless driver and the MEI driver installed.

Additionally, as a diagnostic step, you may consider uninstalling the Intel® Connectivity Performance Suite application to determine if the error message continues to appear. This can help ascertain whether the application is the source of the issue.

Regarding the MEI driver update, we recommend to visit the HP website to obtain the latest driver. They should navigate to the Driver chipset section and select the Intel Management Engine Interface (MEI) Driver for download.  

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[LT7879]

Dear Michael

Thank you for your response. May I know what is the latest version of the Intel Management Engine driver? I already have the version 2406.5.5.0 and I couldn't find any MEI driver in the HP website. 

And I have uninstalled the ICPS and no more error message. 

Thank you

Regards

LT7879

[Mike_Intel]

Hello LT7879,

Thank you for the quick update.

The recommended driver should come from your laptop manufacturer.

You may also try to contact them for the latest ME driver that they can provide.

As per our last post, if you uninstall Intel® Connectivity Performance Suite and there is no more error, that means that the app is the cause of the error. You may also check with HP if they recommend other version of Intel® Connectivity Performance Suite since they know the compatibility for their system.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello LT7879,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello LT7879,

I hope you are having a good day.

I am sending another follow up to check if you still have issues with the wireless controller. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[LT7879]

Dear Michael,

Sorry for the late response. 
I have tried to contact HP support, but in their support website, they don't have ME driver and ICPS. So, do I need to install the one from intel website? and do I actually I need ICPS to be installed? 

Kindly advise

Thank you

Regards

LT7879 

[Mike_Intel]

Hello LT7879,

Thank you for the quick update.

If wish want to download the Management Engine, you can try using our driver. Regarding the Intel® Connectivity Performance Suite, its main purpose is to improve PC networking performance by creating a personalized network experience based on each user's unique situation. It automatically prioritizes high-priority traffic over lower-priority traffic to ensure that the user's most critical applications get the best networking performance. Therefore, it is optional for you to use it.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello LT7879,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello LT7879,

I hope you are having a good day.

I am sending another follow up if you still have clarifications and hoping you already tried contacting the system maufacturer. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[DeancR_Intel]

Hello LT7879,

I apologize for the inconvenience this issue might have caused you and for the delay in our response in the previous days.

I suggest doing clean remove, reboot the laptop and manual installation with version 30.24.683

Here's the link for reference

https://www.intel.com/content/www/us/en/support/articles/000093451/wireless/wireless-software.html

Kindly share the following:

Software version Collection

Wireless Adapter Hardware ID (DM) :

AX211 Wireless Driver:

ICPS driver package: 30.24.683

>ICPS > Advanced Settings ICPS version:

>Software Components ICPS version:

>Apps & Features ICPS version:

You may also check as well with HP, and this doesn't have ICPS software version to install. The recommended OEM Wi-Fi driver is v23.40.0.4.

Here's the link:

https://support.hp.com/hk-en/drivers/hp-spectre-x360-14-inch-2-in-1-laptop-pc-14-eu0000/model/2101746349?sku=9L8N0PA

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LT7879,

We are following up to find out if you experience any issues.

We weren't able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi LT7879,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician

[LT7879]

Dear Dean

Iam sorry for not responding earlier. I just do a full clean install, and it still give me the same error message. I installed a new ICSP from HP website with version 4.1024.711.5  but the error message still appears. Any suggestions what to do? The IntelProviderDataHelperService.exe version is 4.1024.711.5

Thank you