Inter(R) Wi-Fi 6 AX2001 160MHZ adapter goes missing after connecting with Aruba IAP

[kbudhramr12]

We have a site with a little over 2 dozen Aruba 615 IAPs that are clustered together. We recently purchased new lenovo laptops with the Intel(R) Wi-Fi 6 AX201 160MHZ WiFi Card. These laptops are constantly losing the adapter after connecting to the SSIDs being offered from these IAPs. 

The WiFi card goes missing from the laptop and is only visible as a hidden device in Device manager. There it shows Error (Code 45) currently the hardware device is not connected to the laptop. 

When this happens it usually requires 1-3 reboots to get the card to show back up. 

If we connect the card to other SSIDs that are not from these IAPs it seems to work fine. 

We tried uninstalling the drivers on the card and installing the latest drivers from lenovo, but the issues still persist. 

Driver Version 22.200.2.1

[Jocelyn_Intel]

Hello, @kbudhramr12  

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

Please, answer these questions to have a better perspective on this issue: 

1. Was it working before? 
2. What is the model of the laptop used? Please provide the specific model/models. 
3. How many devices are affected by this error code 45? 
4. Just to confirm, the issue doesn't happen with another network or AP/router, is that correct? 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[kbudhramr12]

1. Was it working before? Yes 
2. What is the model of the laptop used? Please provide the specific model/models. Lenovo Model: 20W60085US, Lenovo Model: 20XW004EUS
3. How many devices are affected by this error code 45? 4 as of now
4. Just to confirm, the issue doesn't happen with another network or AP/router, is that correct? Correct

[Jocelyn_Intel]

Hello, @kbudhramr12  

Thank you for the information provided. 

Have you tried the Clean Installation of Wireless Drivers, using the latest wireless driver? If the issue persists, try this step with the System Manufacturer's driver. Please check the notes below: 

Note #1: Make sure to check you have all the Windows updates before doing the driver installation. Also, make sure to do this step disconnected from the internet (wi-fi or wired connection) when you are uninstalling the driver software since Microsoft updates drivers automatically and prevents doing the clean installation successfully.    

Note #2: We recommend checking with your System Manufacturer and using the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Wireless Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the Wireless driver software or software packaging. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @kbudhramr12    

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @kbudhramr12       

We have not heard back from you, so we will proceed to close this thread now. If you need any additional assistance, please submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.