Bluetooth

[FDLuca]

The AX210 wlan work fine on my computer motherboard (M3N-HD/HDMI Asus) but the bluetooth is not recognized on ubuntu 22.04 lts.

Can anyone help me?

[Jean_Intel]

Hello FDLuca,

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

To better assist you, please provide me with the following:

• Is this a laptop or desktop system?
• Is this a new computer? If so, have checked with your system's OEM for validated drivers or support on known issues related to the symptoms experienced.
• Were you able to have your Bluetooth connection before?
• Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
• We also would like you to share the outcome for the following command to the terminal and share with us the outcome:
  • $ hostnamectl -> looking for the Kernel version you are using.
  • hciconfig -a -> checking if the adapter is identified
  • hciconfig -> shows if the adapter is down
  • If no details are being shared by the "hciconfig" commands. Test lsusb | grep 8087 -> Identifies if the adapter is identified.

Best regards,

Jean O. 

Intel Customer Support Technician

[FDLuca]

To better serve you, please provide me with the following:

Good afternoon. Is this a laptop or desktop system?

DESKTOP

Is this a new computer?

NO

Have you managed to get your Bluetooth connection on before?

NO

Is this the original adapter that came pre-installed on your system or did you change/install a new adapter recently?

I changed

The exchange was made.

As it presented a failure, not recognizing the bluetooth, a new installation was made from Ubuntu 20.04 and all possible updates.

hostnamectl

Static hostname: Francesco
Icon name: computer-desktop
Chassis: desktop
Machine ID: ca4ff48c9e3a42e088141142c62b91ac
Boot ID: 77b1daac77874f0e91e999983cbbd913
Operating System: Ubuntu 22.04.2 LTS
Kernel: Linux 5.15.0-76-generic
Architecture: x86-64
Hardware Vendor: System manufacturer
Hardware Model: System Product Name

hciconfig -a
hci0: Type: Primary Bus: USB
BD Address: 00:00:00:00:00:00 ACL MTU: 0:0 SCO MTU: 0:0
DOWN
RX bytes:14 acl:0 sco:0 events:1 errors:0
TX bytes:3 acl:0 sco:0 commands:2 errors:1
Features: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Packet type: DM1 DH1 HV1
Link policy:
Link mode: PERIPHERAL ACCEPT

hciconfig

hci0: Type: Primary Bus: USB
BD Address: 00:00:00:00:00:00 ACL MTU: 0:0 SCO MTU: 0:0
DOWN
RX bytes:14 acl:0 sco:0 events:1 errors:0
TX bytes:3 acl:0 sco:0 commands:2 errors:1

lspci
00:00.0 RAM memory: NVIDIA Corporation MCP78S [GeForce 8200] Memory Controller (rev a2)
00:01.0 ISA bridge: NVIDIA Corporation MCP78S [GeForce 8200] LPC Bridge (rev a2)
00:01.1 SMBus: NVIDIA Corporation MCP78S [GeForce 8200] SMBus (rev a1)
00:01.2 RAM memory: NVIDIA Corporation MCP78S [GeForce 8200] Memory Controller (rev a1)
00:01.3 Co-processor: NVIDIA Corporation MCP78S [GeForce 8200] Co-Processor (rev a2)
00:01.4 RAM memory: NVIDIA Corporation MCP78S [GeForce 8200] Memory Controller (rev a1)
00:02.0 USB controller: NVIDIA Corporation MCP78S [GeForce 8200] OHCI USB 1.1 Controller (rev a1)
00:02.1 USB controller: NVIDIA Corporation MCP78S [GeForce 8200] EHCI USB 2.0 Controller (rev a1)
00:04.0 USB controller: NVIDIA Corporation MCP78S [GeForce 8200] OHCI USB 1.1 Controller (rev a1)
00:04.1 USB controller: NVIDIA Corporation MCP78S [GeForce 8200] EHCI USB 2.0 Controller (rev a1)
00:06.0 IDE interface: NVIDIA Corporation MCP78S [GeForce 8200] IDE (rev a1)
00:07.0 Audio device: NVIDIA Corporation MCP72XE/MCP72P/MCP78U/MCP78S High Definition Audio (rev a1)
00:08.0 PCI bridge: NVIDIA Corporation MCP78S [GeForce 8200] PCI Bridge (rev a1)
00:09.0 IDE interface: NVIDIA Corporation MCP78S [GeForce 8200] SATA Controller (non-AHCI mode) (rev a2)
00:0a.0 Ethernet controller: NVIDIA Corporation MCP77 Ethernet (rev a2)
00:0b.0 PCI bridge: NVIDIA Corporation MCP78S [GeForce 8200] PCI Express Bridge (rev a1)
00:10.0 PCI bridge: NVIDIA Corporation MCP78S [GeForce 8200] PCI Express Bridge (rev a1)
00:12.0 PCI bridge: NVIDIA Corporation MCP78S [GeForce 8200] PCI Express Bridge (rev a1)
00:13.0 PCI bridge: NVIDIA Corporation MCP78S [GeForce 8200] PCI Bridge (rev a1)
00:14.0 PCI bridge: NVIDIA Corporation MCP78S [GeForce 8200] PCI Bridge (rev a1)
00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor HyperTransport Configuration
00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor Address Map
00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor Miscellaneous Control
00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 10h Processor Link Control
01:0a.0 FireWire (IEEE 1394): LSI Corporation FW322/323 [TrueFire] 1394a Controller (rev 70)
02:00.0 VGA compatible controller: NVIDIA Corporation C77 [nForce 750a SLI] (rev a2)
06:00.0 Network controller: Intel Corporation Wi-Fi 6 AX210/AX211/AX411 160MHz (rev 1a)

lsusb
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 003: ID 09da:002b A4Tech Co., Ltd. Wireless Battery Free Optical Mouse
Bus 004 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

lsusb | grep 8087 - no reply

thanks

[Jean_Intel]

Hello FDLuca,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[FDLuca]

Good afternoon, sorry for the delay I still couldn't solve the problem but I posted what was requested.... I'm a beginner in solving problems.

[Jean_Intel]

Hello FDLuca,

Thanks for the information provided.

We understand that you are having issues with this integration and you have tried several troubleshooting steps. In this case, it is worth mentioning that when a wireless integration is made, it is important to check for compatibility with the motherboard manufacturer, as there could be certain cards that will not work with the system. In this case, the recommendation is to check with them for assistance with the integration.

Since the lsusb | grep 8087 doesn't provide any output, this implies that the adapter is not identified, and you should check with the system manufacturer and consult whether the adapter is integrated properly.

It is also important to understand that it may not work due to hardware or software compatibility issues or dependencies.

For further information, you can take a look at our article: "Regulatory Information Regarding Wireless Hardware Installation or Upgrade."

Best regards,

Jean O.

Intel Customer Support Technician

[FDLuca]

Good morning comrade, thanks for your help, due to my inexperience and lack of continuity due to years of not building computers, I didn't notice that the board needed power for bluetooth (connection on the USB motherboard) at the moment it's working perfectly, thank you for your patience.

thank you very much.

[Jean_Intel]

Hello FDLuca,

We are glad to hear that everything is working fine. However, we recommend you contact your motherboard manufacturer to gather the proper integration steps to properly install the wireless card into your motherboard.

Regardless we appreciate you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Jean O.

Intel Customer Support Technician