Issues with Intel(R) Connectivity Performance Suite

[Aleco]

Hello,

We have a customer who is receiving a driver update from Windows Update every day. We have determined that this is related to the installation of Intel(R) Connectivity Performance Suite.

The updates that are being received are: Intel Corporation - SoftwareComponent - 2.1123.110.4 Intel Corporation - Extension- 2.1123.110.4

The update appears to have been installed, but it keeps returning every day, or upon the next search for Windows Update.

Is anyone else experiencing something similar or do you have any tips on how we can solve this?

Running Windows 11, build 22621

PC: HP Elitebook 860 16 Inch G9.

[Jean_Intel]

Hello Everyone,

We appreciate all the information you have shared with us. All the details you shared are vital to fixing this problem, we are glad to know that the issue has now been solved for some of you, but unfortunately, it seems that there is some work to do for some systems.

@wimk and any other person that is experiencing the issues, we would like to gather more information about your systems. Share with us a system report using the Intel System Support Utility (Intel SSU): 

• Download the Intel SSU
• Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
• Click on the menu where it says: "Summary" to change it to "Detailed View."
• To save your scan: click "Next"; then "Save."

@riccardonc and people who noticed that the Intel Connectivity Performance Suite is greyed out under Device Manager. We want to inform you that only vPro systems may activate the Intel Connectivity Performance Suite software. The HP ZBook Fury 16 G9 and HP EliteBook 860 G9 platforms have both vPro and non-vPro SKUs. According to HP, your system is the non-vPro SKU, and the software is greyed out as expected.

Wireless functioning is unaffected by the software that is greyed out. If you would like to remove the software component under Device Manager, please refer to the online article: How to Uninstall or Roll Back to an Older Version of Intel Connectivity Performance Suite Software.

Best regards

Jean O.

Intel Customer Support Technician

[wimk]

Hi Jean,

See the attached file

[Jean_Intel]

Hello Everyone,

We want to thank @wimk for the system report.

We also would invite other people that are still experiencing the issue to share their experience and your system report. Don't hesitate and let us know if you are encountering any inconvenience. Please don't hesitate to inform us if you are facing any difficulties. Your input would be greatly appreciated.

Best regards

Jean O.

Intel Customer Support Technician

[wallny]

Hi,

I have the sam problem:

One month old, get this update every morning.

HPZBook Firefly 14 - G9
15/5-2023
produktnr: 525F5EA#UUW

Regards

Jonas Wallny

[Jean_Intel]

Hello Everyone,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Also, for users like @wimk. who are experiencing we would like to let refresh the Windows Updates and let us know if the software (both the 'Intel Corporation - SoftwareComponent' and 'Intel Corporation - Extension') is no longer offered.

Best regards,

Jean O. 

Intel Customer Support Technician

[EMenotti]

Dear Jean,

Some days ago I have uninstalled the grayed-out software component from device manager and after that the two infamous updates stopped popping up. I had also opened a case with HP and they confirmed that my system should support the ICP suite, and confirmed the "bug" with the updates. Since I need this pc for working, I then stopped investigating.

Now I'm in doubt about my wifi card being vPro or not. How do I tell that? Also, did older versions of the ICP suite work also on non-vPro cards?

Thanks a lot for your support,

Enrico

[Tom_U]

I just bought a used HP Elitebook 440 G9 with i7 1255u and the “Intel Corporation - SoftwareComponent - 2.1123.110.4” update is showing up daily. A summary of steps (like Device manager, Software Components,  . . .etc.) to make the problem will be greatly appreciated.

[wimk]

Hi Jean,

The last four of five days, maybe a week, I every day manually refreshed the Windows Updates and haven't seen both Intel software parts been offered.  So, it seems like the problem has been solved in any way. I'm curious how it's done or what has happened. Can you tell something about it?  Anyway, I'm very glad with it. Dear Jean, thanx for your time and effort.  Keep up the good work.

Friendly regards, Wim. 

[Jean_Intel]

Hello everyone,

@EMenotti, just a quick heads up that every Intel® Evo™ laptop design is engineered and verified by Intel to give you the best overall laptop experience. The seller will advertise the laptop with Intel Evo, so keep an eye out for the sticker on the laptop. If you want more information, check out the article "Intel® Evo™ Platform." However, you can consult with HP to see if your system has been verified as an Intel® Evo™ system.

@wimk, we're happy to hear that it seems like the issue is now solved. Unfortunately, we can't share more details about the problem. However, we are currently working with HP to find a permanent solution. As a result, we're still investigating cases of the same issue to ensure everyone's experience is satisfactory.

Best regards

Jean O.

Intel Customer Support Technician

[Aleco]

Hi Jean,

We have verified that the update is no longer occurring, confirming that the problem has been resolved.

Thanks for the support.

Regards

Aleksander

[Jean_Intel]

Hello Everyone,

@Aleco, thanks for the information provided. We are glad to know that the issue has been solved on your end.

@Tom_U, since you report that the issue remains, we would like to request the following information to better assist you:

• Screenshot of the Windows Updates, showing the "Intel Corporation - SoftwareComponent" updates you receive.
• System report using the Intel System Support Utility (Intel SSU): 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Tom_U]

Before this it downloaded and install and ask for a reboot. However, this morning some errors occurred instead.

[Jean_Intel]

Hello Tom_U,

Thanks for the information provided. With this, we will further investigate this matter internally. Once we have an update, we will be posting back in the community.

For every other user that is still facing this problem, please share with us the system information. The more information we have, the better.

Best regards

Jean O.

Intel Customer Support Technician

[Tom_U]

I read a post about recuring Intel 1.1122.713.2 update on HP Zbook G9. I followed the steps posted by Fereidoon Abdolmaleki and my recuring update stops. The steps are:

1- Go to Windows update and if it needs to restart your windows, Restart your windows. DO NOT OPEN WINDOWS UPDATE AGAIN AFTER RESTARTING.

2 - Download this application. and run it.

“https://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab”

3- Select Hide Updates and then find the Intel Corporation - SoftwareComponent - 1.1122.713.2 in the list.

4- Next and close.

The daily update has stopped (for at least 2 days.)

[Tom_U]

The recurring update has stopped since my last post. Thank You for checking.

[Jean_Intel]

Hello Tom_U,

We are glad to know that the daily update has stopped. In case the update recommendations appears again, remove the software component manually under Device Manager, following the instruction of the online article: How to Uninstall or Roll Back to an Older Version of Intel Connectivity Performance Suite Software, and then refresh the Windows Updates and see if it stops offering the software.

Best regards

Jean O.

Intel Customer Support Technician

[Jocelyn_Intel]

Hello, @Tom_U  

We hope you are doing great.

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Tom_U  

Thank you for your reply, I'm glad to hear that issue is no longer present.

This thread will no longer be monitored, but if you need further assistance, feel free to contact us back and submit a new post. 

Have a nice rest of the week.

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Tom_U]

@Jocelyn_Intel Thank You.