Issues with Intel(R) Connectivity Performance Suite

[MarcoVanbasco]

Intel(R) Connectivity Performance Suite

Hi. I am getting reports from HP Elitebook users that teams is not functioning correctly. The issues are around black screen when using audio and video, plus when in audio and then stepping to a shared screen its black or grey.

Users are reporting when they disable 'Prioritisation' the problem goes away.

So the questions are :-

1. does this application only prioritise Internal Intel stack traffic/processing?

2. does it somehow monitor LAN/WiFi and changes its behaviour? 

2. Does it modify IP headers or packet based prioritisation at all?

Thanks

[DeancR_Intel]

Hi MarcoVanbasco,

Thank you for contacting Intel Technical Support regarding Intel Connectivity Performance Suite causing Teams black screen issues on HP EliteBook systems when prioritization is enabled.

To answer your questions, the Connectivity Performance Suite does prioritize Intel wireless adapter traffic and can affect overall network behavior. It monitors both LAN/WiFi connections and adjusts behavior based on network conditions.

To better assist you, could you please:

1. Run Intel System Support Utility (SSU) from one of the affected systems: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
2. Does this occur on both Wi-Fi and wired connections?

Since these are HP systems, please note that HP may have customized specific configurations for their hardware.

The SSU report will help me understand the exact Intel wireless adapter models and software versions involved.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[MarcoVanbasco]

Hi Dean R

Yes happens on both Eth and WiFi, although some further testing to be done. The client device is a little tricky getting the info from the SSU you asked to run. The laptop is a HP Elitebook G9 if that helps any.

To answer your questions, the Connectivity Performance Suite does prioritize Intel wireless adapter traffic and can affect overall network behavior. It monitors both LAN/WiFi connections and adjusts behaviour based on network conditions.

So if i have a pcap running external to the laptop (mirror), toggle the priority switch, should i see a change in the QOS markings ?

If i am connected via ethernet, but still have my WiFi enabled and running in the background, i am sure there is logic to cope, but is there any conflicts that could occur?

Please if there is further reading to understand the expected behaviour of ICPS, point me in the right direction.

[DeancR_Intel]

Hi MarcoVanbasco,

Thanks for the additional details about the HP EliteBook G9 and confirming this happens on both Ethernet and WiFi connections.

The SSU report would really help me understand your specific Intel wireless adapter and configuration to give you better answers. If you're not comfortable sharing it publicly here, feel free to send it privately via email, whatever works best for you.

Let me know how you'd prefer to share the diagnostic info.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi MarcoVanbasco,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi MarcoVanbasco,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards,

Dean R.

Intel Customer Support Technician