Issues with Wi-Fi 6E AX210 160MHz

[Olii]

Have Intel(R) Wi-Fi 6E AX210 160MHz on my computer. For some reason, occasionally when I'm connected to my home network it'll suddenly drop out, and it either won't appear in my available networks or will come up saying "Can't connect to this network" when I try.  It's only after restarting the router that it starts working again, and even then sometimes it doesn't.  Connecting to other networks works fine.

I don't have any issues connecting to the network from my laptop or phone from the same room, and don't have any issues with the connection when it's working normally.

Thanks, Oliver

[IsaacQ_Intel]

Hello Olii

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2.      Have you identified any patterns or specific triggers for the Wi-Fi dropouts?

3.      Are there recent changes or updates to your computer's OS or Wi-Fi driver coinciding with the connectivity issues?

4.      When the Wi-Fi drops, do you encounter any specific error messages or codes associated with the connectivity problem?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Olii]

1. Original adapter that came with the system.

2. Haven't noticed any pattern - sometimes it's while I'm playing a game, others when nothing's happening, and then sometimes when I turn it on it just won't be able to find the network at all.

3. Not that I'm aware of - issue has been going on for a few months now.

4. No error messages, it just disconnects and the network disappears from the list.

Have attached two scans; first of which is connected to my mobile hotspot, the second is after restarting the computer, at which stage it connected to the network but without any internet connection.

[Olii]

Looking at event viewer, there seems to be some issues from source Netwtw14, not sure if relevant to this issue.

Event ID 7036 comes back with this:

The \Device\NDMP2 service entered the Intel(R) Wi-Fi 6E AX210 160MHz state.

 But the following IDs all come back with this:

The description for Event ID 70XX from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\NDMP2
Intel(R) Wi-Fi 6E AX210 160MHz

The message resource is present but the message was not found in the message table

This occurs with IDs 7027, 7005, 7002, 7010, 7017, 7018, 7021, and 6062, with 6062 classified as 'Warning' level.
Again, not sure if relevant, but seems related to the driver so figured probably worth mentioning.

[IsaacQ_Intel]

Hello Olii

Thank you for your response.

In this case. Please proceed with the following troubleshooting steps:

·      Clean Install OEM and Intel drivers:

·      Latest OEM driver: 22.230.0.8

·      Latest Intel Driver: 23.20.0

For more information, visit the following website:

·      Quick Checks to Improve or Fix Wi-Fi Connection Issues

Please let us know if the troubleshooting resolves the issue. Otherwise, to do further research.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Olii,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Olii,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.