Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7726 Discussions

Killer AX1650s Bluetooth sometimes drops out after being idle for 1 hour

GDarn1
Beginner
‎02-20-2022 07:14 AM
794 Views

System:

  • Dell XPS 13 9300 laptop
  • Windows 10 Pro 21H1 19043.1566
  • Killer AX1650s wireless module
  • Latest Windows update, OEM driver (22.100.0.3) and BIOS

Sometimes after an hour or more of not using a Bluetooth device, Bluetooth stops working and becomes hidden in Device Manager.  The Bluetooth driver status (shown below) says: Currently, this hardware device is not connected to the computer (Code 45).  Only happens when Bluetooth devices have been idle for an hour or more, and only happens about once a week.  Has been happening for months and was happening multiple times a day with driver 22.70.0.3.  Bluetooth services are still running.

Not fixed by selecting Scan for hardware changes in Device Manager.

Not permanently fixed by disabling and enabling Bluetooth in BIOS setup, then uninstalling Bluetooth driver and Scanning for hardware changes to reinstall it.

Only temporarily fixed by restarting Windows.

GDarn1_0-1645368618978.png

GDarn1_2-1645368756886.png

 

 

0 Kudos

Link Copied

0 Replies
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.