Killer Performance Driver Suite UWD Error 1920

[Robin4242]

I've went through various supposed solutions for this problem but I'm unclear as to why they are marked as solved when there is no solution so far. I've attached files from WER hoping that it helps somebody figure this out.... well I tried anyway, the drag and drop/browse files to attach doesn't work. I've included one of them in this body that is a log file that came from the failed installation. The other is a WER file with the error information from WER. Hopefully somebody contacts me and I can forward the WER files to them. Version=1 EventType=CLR20r3 EventTime=134017231953368260 ReportType=2 Consent=1 UploadTime=134017231958024591 ReportStatus=268435456 ReportIdentifier=2d05933a-ded2-4242-ac06-e923c70fd4f2 IntegratorReportIdentifier=01a1708b-41a1-4c0b-a62b-abd1c3a7af96 Wow64Host=34404 NsAppName=XtuService.exe OriginalFilename=XtuService.exe AppSessionGuid=00005c6c-0000-0023-e350-1760f61fdc01 TargetAppId=W:00061aa79ebc0d26fa38a7bdf55b24994d8c00000000!0000601a432152687858ff70c4133199400953cf770c!XtuService.exe TargetAppVer=2024//12//04:23:49:42!6f95!XtuService.exe BootId=4294967295 TargetAsId=1292 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=c4dcd81629a6b892e46c3527a44b2b59 Response.BucketTable=5 Response.LegacyBucketId=1471609622619695961 Response.type=4 Sig[0].Name=Problem Signature 01 Sig[0].Value=XtuService.exe Sig[1].Name=Problem Signature 02 Sig[1].Value=10.0.1.18 Sig[2].Name=Problem Signature 03 Sig[2].Value=6750ea96 Sig[3].Name=Problem Signature 04 Sig[3].Value=System.ServiceModel Sig[4].Name=Problem Signature 05 Sig[4].Value=4.8.9241.0 Sig[5].Name=Problem Signature 06 Sig[5].Value=6604d879 Sig[6].Name=Problem Signature 07 Sig[6].Value=5af Sig[7].Name=Problem Signature 08 Sig[7].Value=13 Sig[8].Name=Problem Signature 09 Sig[8].Value=System.ArgumentNullException DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.26100.2.0.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=c22a DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=c22a4060182833721b3de019b847be6b DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=94f1 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=94f1ad3daf9f278a946675eb5bcc8a9a UI[2]=C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\Service\XtuService.exe UI[5]=Close UI[8]=XtuService stopped working and was closed UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available. UI[10]=&Close LoadedModule[0]=C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\Service\XtuService.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\Program Files\Norton\Suite\aswhook.dll LoadedModule[4]=C:\WINDOWS\System32\KERNEL32.dll LoadedModule[5]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[6]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[8]=C:\WINDOWS\System32\sechost.dll LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[10]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll LoadedModule[11]=C:\WINDOWS\System32\SHLWAPI.dll LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[13]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll LoadedModule[14]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[15]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll LoadedModule[16]=C:\WINDOWS\System32\USER32.dll LoadedModule[17]=C:\WINDOWS\System32\win32u.dll LoadedModule[18]=C:\WINDOWS\System32\GDI32.dll LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[21]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1_CLR0400.dll LoadedModule[22]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll LoadedModule[23]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll LoadedModule[24]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\8967064a93c70884749ad00de74dd7a1\mscorlib.ni.dll LoadedModule[25]=C:\WINDOWS\System32\ole32.dll LoadedModule[26]=C:\WINDOWS\System32\combase.dll LoadedModule[27]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[28]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll LoadedModule[29]=C:\WINDOWS\system32\rsaenh.dll LoadedModule[30]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll LoadedModule[31]=C:\WINDOWS\SYSTEM32\bcrypt.dll LoadedModule[32]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll LoadedModule[33]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\fc7509f3c5d3bef48dfefcb3947d3b56\System.ni.dll LoadedModule[34]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\7847820c307362be924db88382058c5a\System.ServiceProcess.ni.dll LoadedModule[35]=C:\WINDOWS\System32\shell32.dll LoadedModule[36]=C:\WINDOWS\System32\wintypes.dll LoadedModule[37]=C:\WINDOWS\SYSTEM32\windows.storage.dll LoadedModule[38]=C:\WINDOWS\System32\SHCORE.dll LoadedModule[39]=C:\WINDOWS\SYSTEM32\profapi.dll LoadedModule[40]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\e9e4f53a0f05c9165f9166283afc3394\System.Core.ni.dll LoadedModule[41]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\dae7a358456b9284de64ad586410eaa5\System.ServiceModel.ni.dll LoadedModule[42]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Management\5da214fb19d8cdf585f1bb159b478cff\System.Management.ni.dll LoadedModule[43]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll LoadedModule[44]=C:\WINDOWS\System32\OLEAUT32.dll LoadedModule[45]=C:\WINDOWS\System32\clbcatq.dll LoadedModule[46]=C:\WINDOWS\system32\wbem\wmiutils.dll LoadedModule[47]=C:\WINDOWS\SYSTEM32\wbemcomn.dll LoadedModule[48]=C:\WINDOWS\system32\wbem\wbemprox.dll LoadedModule[49]=C:\WINDOWS\system32\wbem\wbemsvc.dll LoadedModule[50]=C:\WINDOWS\system32\wbem\fastprox.dll LoadedModule[51]=C:\WINDOWS\SYSTEM32\amsi.dll LoadedModule[52]=C:\WINDOWS\SYSTEM32\USERENV.dll LoadedModule[53]=C:\Program Files\Norton\Suite\aswAMSI.dll LoadedModule[54]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\644bd477844b170a810da57275ca6ea3\System.Configuration.ni.dll LoadedModule[55]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\712338b74f96d32fc2d4d8d3c14667d5\System.Xml.ni.dll LoadedModule[56]=C:\WINDOWS\SYSTEM32\ntmarta.dll LoadedModule[57]=C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\Service\NativeServiceUtilities.dll LoadedModule[58]=C:\WINDOWS\System32\SETUPAPI.dll LoadedModule[59]=C:\WINDOWS\SYSTEM32\MSVCP140.dll LoadedModule[60]=C:\WINDOWS\SYSTEM32\CFGMGR32.dll LoadedModule[61]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll LoadedModule[62]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll LoadedModule[63]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\2fb6fb234e920e0479995cf50aedbc11\System.Runtime.Serialization.ni.dll LoadedModule[64]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\769cd2645c9d8ea55badb6777a16c6da\SMDiagnostics.ni.dll LoadedModule[65]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\d791af573950c4523270385f74bd77cf\System.ServiceModel.Internals.ni.dll LoadedModule[66]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=26100 OsInfo[3].Key=ubr OsInfo[3].Value=5074 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=48 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=256 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=223359125 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.1882.26100.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=130864 OsInfo[19].Key=svolsz OsInfo[19].Value=952 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=240331 OsInfo[22].Key=bldtm OsInfo[22].Value=1435 OsInfo[23].Key=bldbrch OsInfo[23].Value=ge_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.26100.5074.amd64fre.ge_release.240331-1435 OsInfo[30].Key=buildflightid OsInfo[31].Key=edition OsInfo[31].Value=Professional OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=flightbranch OsInfo[34].Key=expid OsInfo[34].Value=RS:2A9A8,FX:117B9872,FX:11CC111C,FX:11DF5B12,FX:11DF5B75,FX:124117A5,FX:12CF7FDE,FX:12CFEA20,FX:12EA3412,FX:12F282DF,FX:12F322BC,FX:12F75D03,FX:12FBB05C,FX:13004FF9,FX:1304E767,FX:1304EA0D,FX:13083122,FX:130BC36D,FX:130DD09D,FX:1312D799,FX:1318CA30,FX:1318CAEE,FX:1318CAEF,FX:1318CBED,FX:1318CBF1,FX:131E5F10,FX:132134BD,FX:13248A4A,FX:132C9769,FX:132CC730,FX:132D4816,FX:132EB35F,FX:132EB493,FX:132F2D42,FX:132F2D43,FX:13304F0A,FX:1335A0E2,FX:1335A3A6,FX:1335E57A,FX:13377B47,FX:13384013,FX:133A6F5E,FX:133A8EB8,FX:133BD388,FX:133F18B4,FX:1340EC5F,FX:134130B4,FX:1341E6FC,FX:13430B2D,FX:13438657,FX:13460072,FX:1346A1BE,FX:1347DE59,FX:1348784F,FX:13487A03,FX:134D23F5,FX:134D2447,FX:134E98E0,FX:134FDBFA,FX:1350DA70,FX:13524001,FX:1352C485,FX:13537087,FX:135374C4,FX:1353806C,FX:135429A8,FX:1355BA21,FX:1356B163,FX:1356FB76,FX:13570B2F,FX:13570B36,FX:13570B3C,FX:13570B41,FX:1357BA0C,FX:1358A347,FX:13596950,FX:1359A0CA,FX:1359A504,FX:1359FB39,FX:135A2764,FX:135A3B50,FX:135A6A4D,FX:135A750D,FX:135B668B,FX:135C5A0B,FX:135E3503,FX:135E3E8F,FX:135E73EC,FX:135E75D7,FX:135E761C,FX:135F0984,FX:13603FE9,FX:13604C80,FX:1361229F,FX:13612C48,FX:1361A278,FX:1361B13C,FX:1361B178,FX:136204AC,FX:13623ED6,FX:13628CB7,FX:13635A6A,FX:13635C94,FX:136366C8,FX:1363677E,FX:1363A699,FX:1363E0C6,FX:1363EE77,FX:13642779,FX:1364277A,FX:13643205,FX:1364443F,FX:1364751C,FX:1364752C,FX:136494E9,FX:1364DC9B,FX:1365D6E0,FX:1365D6E1,FX:13660805,FX:13664C6D,FX:13670C38,FX:13674EE5,FX:13679F6D,FX:136813A1,FX:13681C92,FX:136854A2,FX:13685CA8,FX:1368E1B0,FX:1368E8B2,FX:1368E8DF,FX:1369823A,FX:1369B6A2,FX:1369B926,FX:136A05DE,FX:136A3F34,FX:136A6BA3,FX:136A6BB5,FX:136A6F8C,FX:136A7DEA,FX:136A7DEB,FX:136A7DEC,FX:136A7DED,FX:136B5FC6,FX:136BA4A5,FX:136C6436,FX:136C6855,FX:136CA592,FX:136CDCEF,FX:136D8525,FX:136D8710,FX:136D8DA5,FX:136DC0D0,FX:136DC8FC,FX:136F7C48,FX:136F859A,FX:136F8930,FX:13708CA4,FX:137095B6,FX:1370BCA0,FX:1370BCA3,FX:13710586,FX:13720237,FX:137297A9,FX:1372C7C8,FX:13732D67,FX:13736B1C,FX:13741C6C,FX:1374546C,FX:137506BB,FX:137599CB,FX:13759AC2,FX:13767A9A,FX:1376AA2C,FX:1376AA52,FX:1376BA0C,FX:1376F908,FX:1376FC97,FX:1376FCC1,FX:1376FD07,FX:1376FD18,FX:1376FD3A,FX:1376FD58,FX:13770BB8,FX:13770BBA,FX:137732A7,FX:1377D688,FX:13781D2C,FX:137823AC,FX:13796219,FX:13796A97,FX:13799BA7,FX:13799D86,FX:1379ED9B,FX:137A87A0,FX:137A890D,FX:137A9121,FX:137ABC6A,FX:137ABC75,FX:137ABC76,FX:137ABC77,FX:137B6B33,FX:137BDA0A,FX:137C031C,FX:137C3A5E,FX:137C3D3B,FX:137C3D6F,FX:137D66CD,FX:137DAB3C,FX:137DAFE8,FX:137DF49D,FX:137EE0F9,FX:137F4285,FX:137FB3D2,FX:137FB3D3,FX:1380A1C5,FX:1380ACD2,FX:1380CFBA,FX:1380DB51,FX:138194AB,FX:1381E607,FX:138386B1,FX:1383897C,FX:138405B3,FX:138426DE,FX:13842752,FX:13846583,FX:1384BCA5,FX:138518C7,FX:13860427,FX:1386068F,FX:13860755,FX:13863393,FX:138641A5,FX:233D40B9,FX:37925EA,FX:37BD40A,FX:37D4637,FX:382176E,MD:283BAEF,ME:33B9B19,ME:33B9B24,ME:33B9B29,ME:33B9B30,ME:3667C98,MD:3667C9A,ME:3536BD9,MD:2FE0A31,MD:2FE0A40,MD:2FE0A4F,MD:37B239D,PD:3536CF8,PD:33CDA4D OsInfo[35].Key=fconid 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OsInfo[36].Key=containerid OsInfo[37].Key=containertype OsInfo[38].Key=edu OsInfo[38].Value=0 OsInfo[39].Key=servicinginprogress OsInfo[39].Value=0 OsInfo[40].Key=featureupdatependingreboot OsInfo[40].Value=0 OsInfo[41].Key=recoveryenvironment OsInfo[41].Value=0 FriendlyEventName=Stopped working ConsentKey=CLR20r3 AppName=XtuService AppPath=C:\Program Files\Intel\Intel(R) Extreme Tuning Utility\Service\XtuService.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=8A4392C689F951EDC79860789D9B397E MetadataHash=-52867091

[JedG_Intel]

Hello Robin4242,

Thank you for posting on Intel Community Forum.

To address the issue effectively, please share the information below.

1. Were you able to install Intel Killer Performance Suite before?

2. Is this a laptop or desktop system?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

4. Kindly share a screenshot of the error message.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Robin4242,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician