Killer intelligence Center issues

[KILLA]

Few things wrong with the killer intelligence center

1.  Game fast- "auto enable when game detected" doesn't work properly. When you reboot computer it disables the feature.  You have to keep checking it manually.

2. Extreme game mode - same issue as "game fast"

reinstalled drivers same issue

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?  CHANGED MY ADAPTER TO THIS ONE  AX1650X

2. Is the issue present with both drivers ? NEWEST DRIVERS

3. Did you notice the issue out of the box?  YES

4. What is the operating system version and built installed? WIN 10 BUILD 19045

[DeividA_Intel]

Hello KILLA, 

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Killer™ Wi-Fi 6 AX1650.

In order to better assist you, please provide the following: 

1. Are you using a laptop or desktop computer?

2. What is the brand and model name of your laptop or motherboard (if desktop)?

3. Do you have any issues with Bluetooth or Wi-Fi?

Also, bear in mind that integrations (replacing original components) may cause unexpected issues. You can check more information at the following link:

• https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html

Regards,  

Deivid A. 

Intel Customer Support Technician

[KILLA]

Not having issues with the card. Please see pictures. Having program issues that killer uses. "killer intelligence center" Needs to be fixed.

[DeividA_Intel]

Hello KILLA, 

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello KILLA, 

Thanks for your response. In order to investigate this issue, I will need the following:

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello KILLA,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[KILLA]

Ya

[DeividA_Intel]

Hello KILLA, 

Thanks for your response. Before we continue further, I would like to confirm if by "ya" you meant that you ran the Intel® SSU and collected the report.

If so, please attached the report to your next response.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[KILLA]

I can do so this week. So don't close this thread please. Would like to get this issue fixed.

[KILLA]

Here ya go, thank you

[DeividA_Intel]

Hello KILLA, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[KILLA]

Also the killer intelligence center program is buggy/ lags when switching tabs or dragging the window. 

Also driver version are incorrect.. site shows 22.200.0.6. I have 22.200.2.1 installed which is from this intel page. See picture side by side.

[DeividA_Intel]

Hello KILLA, 

Thanks for your patience. Based on the investigation performed, I would like to let you know that it is intended that this feature has to be manually selected again. This is done in case a user forgets that they have it toggled and it affects their computer without them knowing.

Please let me know if you have any other questions. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[KILLA]

Thats why there is a auto detect games. Which doesn't work properly..

And when will there be a update to fix the buggy program?

[DeividA_Intel]

Hello KILLA,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello KILLA, 

Thanks for your response. In this case, this behavior is not a "bug" since the tool is working as expected. As a friendly reminder, this behavior is present in case a user forgets that they have it toggled and it affects their computer without them knowing.

Intel does not have plans to change the behavior of these options for now. 

Regards,  

Deivid A. 

Intel Customer Support Technician 

[KILLA]

all is good. i went to ax210 no issues anymore.