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Killer internet drivers wont download

AustinW_
Beginner
1,125 Views

I have DELL G7 7590 laptop. I tried connecting to our 5g wifi, and got met with "cant connect to network". I got led to it being a driver issue and found driver updates. I get the same error every time saying "Killer Performance Driver Suite UWD Cannot Be Installed with Killer Ethernet Performance Driver Suite". I tried to follow the instructions to fix the problem but my computer doesn't have Killer performance driver suite when I'm told to uninstall it. The only killer drivers I have to uninstall are:

Killer Ethernet Performance Driver Suite UWD

Killer Wireless Driver UWD

I dont know which one i'm supposed to uninstall to redownload if one of those is even the right one. I know this computer is supposed to be able to support 5g wifi. Does anyone know how to fix the problem?

 

Here's the instructions I tried to follow ( yes I downloaded the driver manually to make sure I'll be able to install it after deleting it )

https://www.intel.com/content/www/us/en/support/articles/000090303/wireless/wireless-software.html 

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6 Replies
Steven_Intel
Moderator
1,097 Views

Hello AustinW_,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • What is the model of your Killer wireless adapter?
  • Is the issue happening at home, office, or both?
  • What version of operating system do you have?


Best regards,


Steven G.

Intel Customer Support Technician.


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AustinW_
Beginner
1,046 Views

Apologies for the late response. 

My Killer wireless adapter model is: Killer(R) Wireless-AC 1550 Wireless Network Adapter (9260NGW) 160 MHz

My laptop always stays at home, but we have 3 networks. Two, 5G networks and a main one that isn't 5G but I don't know what kind of Wi-Fi it is.

The version of windows I have is: Window 10 Home   |   Version: 21H1   |   OS Build: 19043.2130

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Jean_Intel
Employee
1,065 Views

Hello AustinW_,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,038 Views

Hello AustinW_,


Thanks for your response.


Regarding your questions from your first post where you mentioned "I don't know which one I'm supposed to uninstall to redownload if one of those is even the right one." I would like to inform you that you should delete both drivers:


  • killer ethernet performance driver suite UWD
  • Killer wireless driver UWD


Once you reinstalled the Intel® Killer™ Performance Suite, both drivers will be reinstalled. 


If you want, you can also visit our article "How to Perform a Clean Installation to Solve Most Intel® Killer™ Performance Suite Issues", as it contains further information about the complete uninstallation and installation of the software.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,012 Views

Hello AustinW_,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Steven_Intel
Moderator
998 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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