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jmiri
Beginner
313 Views

Le pilote wifi AC 9560 160MH décroche très souvent. Je suis obligé de désinstaller puis réinstaller le pilote. Cela fonctionne pendant une journée environ et après il y a des erreurs sur le pilote.Je ne comprends pas . C'est sur un asus zenbook UX433FA.

 
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10 Replies
Gh0stb1t
New Contributor I
152 Views

This forum is for Intel NUCs only, wrong forum...

 

The support in this forum is in English only but there is option to translate it.

 

Explain better with more details the issue and provide the following

 

1-SSU report, save the file (txt) and attach it to your reply:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

2- The wireless card came from factory with your laptop or did you add it

 

3- How long it worked? Is your laptop new? Was there any hardware/Windows update?

jmiri
Beginner
152 Views

Thanks for your answer,

As you will see in the report, "This device cannot start".

The wifi card came fom the factory, I did not add it.

I had this new laptop in 2019 february and it worked right during 7 or 8 months. Only soft Windows and intel update.

 

 

Leonardo_C_Intel
Moderator
152 Views

Hello jmiri

 

Thank you for posting in the Intel Community.

 

1-   Can you provide me more details about the issue that you are having?

2-   Do you have any error code on Windows® device manager?

3-   Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

1-   Run the utility.

2-   Click on “Scan” to get the scanned system.

3-   Once the scan is complete click on “next”.

4-   Use the “save” option, save the report to your desktop.

5-   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

We only provide support in English and we use a translation tool for your post.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Leonardo_C_Intel
Moderator
152 Views

Hello jmiri

 

Have you been able to collect the information requested?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

jmiri
Beginner
152 Views

Thanks for you answwer,

Je vous joins le rapport TXT et aussi les captures écrans des défauts (code 10 sur USB et code 43 sur Intel wifi AC 9560)

jmiri
Beginner
152 Views

posted a file.
jmiri
Beginner
152 Views

posted a file.
Leonardo_C_Intel
Moderator
152 Views

Hello jmiri

 

I would recommend following the steps for the error codes that you are having on device manager:

 

Error code 10:

Code 10 in Device Manager for Bluetooth or Wireless device

 

Error code 43:

Error codes in Device Manager in Windows 

 

In addition, you can contact Microsoft® support for additional steps to take on the error codes, in case none of these steps solve the issue I would recommend contacting the ASUS* support for warranty/replacement. 

 

We only provide support in English and we use a translation tool for your post.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

jmiri
Beginner
152 Views

Merci beaucoup pour votre aide.

J'ai essayé la fonction repair de l'application intel Bluetooth Wireless. J'ai également stoppé les mises à jour automatiques pour un mois. J'ai supprimé aussi l'application "intel pros wireless"

Cela a fonctionné. Depuis 2 jours, le wifi tient.

Je ne sais pas vraiment pourquoi mais cela fonctionne.

Merci encore.

Cordialement

JPM

Leonardo_C_Intel
Moderator
152 Views

Hello jmiri

 

Thank you for sharing the updates, I am glad to know that the system is working fine 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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