Lenovo X390 AC 9560 Cannot connect to WiFi 6 WPA3 FortiAPs

[curael]

In enterprise environment we have issues with newest drivers. The NIC simply tries to connect to the network but ends up failing.

If we downgrade to 2022 drivers, 22.120.3 we can connect the X390s just fine.

None of the newer drivers work. I have seen numerous mentions on the forums about this but Intel keeps saying "Please try this and that" - dude, nothing works. The new drivers clearly leaves this NIC in the dust. We have 120 devices that can't connect on the newest drivers but can on the older ones. This is frustrating to say the least.

It would be appreciated if this issue was actually raised to someone with actual skills within the Wireless division.

We've tried Lenovo's newest driver and the ones from here on the Intel Download Center - it's all the same. On WiFi 6 network the drivers fail completely. It's ridiculous. The NICs should be able to step down to ac if they don't support ax (mentioned on the specs site here) - and they clearly step down on their older driver. But all the new ones break and the NICs are unable to connect to the network at all.

Intel, fix your drivers - you can't keep ignoring this.

We are running FortiGate with Forti APs. Phones and newer NICs from Intel and Realtek all connect without an issue. You have to do something about the 9560 NIC. It's embarrasing and it ruins our workdays because people keep getting disconnected whenever Windows or Microsoft Update decides to choose a new driver. We can't run on old drivers either as a lot of exploits aren't fixed on those.

The internet is riddled with comments on errors on the new drivers specifically for this NIC - people keep saying: "Use 2019 Microsoft driver". It can't be true that we have to resort to this.

Don't apologize to me as you've done on all these other threads - just get it fixed. Excalate it.

I'm sorry if I'm being blunt (I am) but I'm really tired of troubleshooting this issue. None of our other models with different NICs have any issues. And it worked on older drivers here - you clearly changed something and it left the AC 9560 in the dust to rot.

Escalate this issue to someone on the driver team.

[DeividA_Intel]

Hello curael,  

Thank you for posting on the Intel® communities. If I were in your situation, I would feel exactly the same way you do. 

Before I check this behavior internally, I will need to gather the following information:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Is the issue present in both bands (2.4GHz and 5GHz)?

3. Is the Bluetooth also having an issue?

4. Are all 120-unit Lenovo computers?

5. Did you test with a different AP or a hotspot?

Regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello curael, 

This follow-up is to confirm if you had the time to read my post and if you were able to gather the information requested.

Let me know if you need further support.

Regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello curael, 

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician