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MichaelBruce
Beginner
696 Views

Lenovo laptop can't find TP-Link mesh router

I have a Lenovo G70 with wireless Intel driver 18.33.3.2 . The Intel site says I have the most current drivers.  I recently bought a TP-Link Deco X60 mesh router system.  All my other devices can find that network, but my Lenovo won't find it.  I tried updating everything and working through TP_Link tech support, but still nothing.

If anyone can help mr connect ot would be greatly appreciated.

(I do have an older AT&T network running so that I can connect to the internet on this laptop in the meantime.)

0 Kudos
9 Replies
Alberto_Sykes
Employee
680 Views

MichaelBruce, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the Intel® Wireless card?

Is this a new computer?

Did you make any recent hardware/software changes besides changing the Router?

The wireless card, did you purchased it separately or did it came installed in the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


MichaelBruce
Beginner
665 Views

Here is what I found about my wireless card:

  • Driver Details
  • ProviderIntel
  • Version18.33.3.2
  • Date5/3/2016
  • Device Details
  • ManufacturerIntel Corporation
  • AvailabilityRunning at full power
  • StatusThis device is working properly.
  • InstalledTrue
  • MAC Address78:0C:B8:62:73:6B
  • Service NameNETwNb64
  • Device IdPCI\VEN_8086&DEV_08B4&SUBSYS_82708086&REV_93\780CB8FFFF62736B00
  • Revision93

 

This is not a new computer

My only change was to try to update my drivers

The wireless card was installed when I bought the laptop

Windows 10

Home computer

 

Alberto_Sykes
Employee
669 Views

MichaelBruce, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


MichaelBruce
Beginner
664 Views

I was just able to reply, sorry for the delay

Tags (1)
Alberto_Sykes
Employee
651 Views

MichaelBruce, No problem at all, thank you very much for providing that information.


Could you please provide the SSU report so we can verify further details about the components being used in your platform?

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


MichaelBruce
Beginner
649 Views

Operating System: Microsoft Windows 10 Home(10.0.18362 Build 18362)
Physical Memory (Installed): 8 GB
Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
System Type: x64-based PC
Total Installed Updates: 43 Updates - See Detailed View for more information
Display Adapter(s): Intel(R) HD Graphics 5500 20.19.15.4642
System Manufacturer: LENOVO
System Model: Lenovo G70-80
Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.18362.1
Intel(R) Dual Band Wireless-AC 3160 18.33.3.2
Kaspersky Security Data Escort Adapter 11.44.51.8
NordLynx Tunnel 0.8.0.0
Realtek PCIe GBE Family Controller 10.1.505.2015
TAP-NordVPN Windows Adapter V9 9.0.0.23
Disk(s): ST1000LM024 HN-M101MBB 822.45 GB (available) 10.0.18362.1

Alberto_Sykes
Employee
640 Views

MichaelBruce, Thank you very much for sharing those details.


Just to let you know, we recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them work with your specific platform.


I looked in Lenovo's web site and the proper Wireless driver version for your system is 19.0.0.9, please try a clean installation of that driver:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g70-80/down...

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless.html


Do you have the option to get in contact directly with TP-Link, to confirm that the Router is using the optimal settings to get connected with the Intel® Dual Band Wireless-AC 3160 card and to check if there might be a firmware update available for the Router?

https://www.tp-link.com/us/support/


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
636 Views

MichaelBruce, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
615 Views

Hello MichaelBruce, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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