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Loses internet connection whenever I physically move the computer.


I am using an Inspiron 1535 laptop. It loses the internet connection whenever I physically move the computer. Brand new Netgear modem and router (signal is strong). Anyone else experiencing this?

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Honored Contributor II


If the wireless card came installed by factory, the computer manufacturer would be the first option for assistance. Here is the link: http://www.dell.com/support/home/us/en/04/Products/laptop?app=drivers Drivers & Downloads | Dell US

For your convenience only, you can also take a look at this third-party website as it may help you find a solution for this issue: https://www.driverdr.com/ Driver Doctor

*NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Please, consider taking a look at your firewall and antivirus configurations as it may impact your connection.

If your wireless card is Intel's. Please take a look at the solutions available in the links below. If your computer manufacturer inform you that you also need our assistance, please make sure to inform what kind of adapter you have such as name and model so we can provide you proper support.

http://www.intel.com/support/wireless/sb/CS-030709.htm?wapkw=wifi+recommended+settings Recommended Settings for 802.11n Connectivity

http://www.intel.com/support/wireless/wlan/sb/CS-034658.htm Intel® Wi-Fi Products - Quick Checks That Might Improve or Fix Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-025332.htm Intel® Wi-Fi Products — Resolving Wi-Fi Network Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-031509.htm Intel® Wi-Fi Products — Possible Interference by Other Wireless Devices May Impact 802.11n Performance

http://www.intel.com/support/wireless/wlan/sb/cs-006205.htm Intel® Wi-Fi Products — Power Save Polling (PSP) Causes Connection Issues with Access Points

http://www.intel.com/support/wireless/sb/CS-029893.htm Wireless Networking — Frequently Asked Questions - Wi-Fi