Lost connection without disconnect (2 Laptops) but not at same time!

[MCars3]

Hi, sorry for my bad english!

Ive two Laptops with Intel WLAN moduls. And both lost the connection without any message. I mean, windows say nothing. The icon in the tray says: Connected, and access to the Internet...

Ive change the router, but no effect.

Both Laptops: Windows 10

The older one: Intel Dual Band Wireless- AC 3160

The newer one: Intel Wireless AC 9560 160 MHz (runs in 5 ghz area)

newest driver from Aug. 2019

Energysaving is disable on every device!

i hope someone can help me.... and i hope in german language too ;)

[Esteban_C_Intel]

Hello MCars3,

Thank you for posting on the Intel® communities.

Please try the following and let me know if the issue persists: 

1- Download the following driver.

2- Uninstalling the Wi-Fi/Bluetooth® Drivers (both) for your Intel® Wireless Adapter as shown on the following link.

3- Install the driver downloaded in step 1.

4- Make sure to have the Power Management settings as shown on the following link.

5- Finally, please set the adapter settings as shown on the Recommended Settings for 802.11ac Connectivity article.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[Esteban_C_Intel]

Hello MCars3,

Were you able to check the recommendations provided on the previous post? If you need further assistance, please let us know.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[Esteban_C_Intel]

Hello MCars3,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel