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MSI not found

Max200012
Beginner
869 Views

Every time I try updating my Bluetooth Driver it keeps showing an error saying that it can't find the MSI for uninstalling the older version, even when I uninstalled it through windows, it somehow installed the same version out of nowhere. I'm clueless on what's going on, when I click cancel on the newer installer it says: "The older version of Intel Wireless Bluetooth cannot be removed. Contact your technical support group" but it can clearly re-install it from somewhere

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5 Replies
AlHill
Super User
866 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

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Max200012
Beginner
863 Views

Here

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DeividA_Intel
Moderator
844 Views

Hello Max200012,  

  


Thank you for posting on the Intel® communities. I understand you are having issues with the Intel® Wireless-AC 9462.

  


In order to better assist you, please provide the following:  


1. What tool are you using to install the drivers?

2. Have you tried with MSI drivers?

3. Can you share a picture of the errors?

4. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?  

5. Is Bluetooth working?

6. Have you checked this issue with MSI?  



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Moderator
834 Views

Hello Max200012, 



Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Moderator
821 Views

Hello Max200012, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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