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Microsoft-Windows-WHEA-Logger ID 17

Hello,

I bought my Asus N552VW-FY224T the 20/09/2016.

From 28/09, system event log report many times (several by days) :

Nom du journal :System

 

Source : Microsoft-Windows-WHEA-Logger

 

Date : 18/10/2016 18:44:21

 

ID de l'événement :17

 

Catégorie de la tâche :Aucun

 

Niveau : Avertissement

 

Mots clés :

 

Utilisateur : SERVICE LOCAL

 

Ordinateur : DESKTOP-GUA75IF

 

Description :

 

Une erreur matérielle corrigée s'est produite.

Composant : Port racine PCI Express

 

Source de l'erreur : Rapport d'erreurs avancé (PCI Express)

Bus:Périphérique:Fonction : 0x0:0x1C:0x4

 

ID du fournisseur:ID du périphérique : 0x8086/0xA114

 

Code de classe : 0x30400

Drivers are up to date

This occurs at boot time, wake up, and more along the day

This message rise when i turn off/on this : "wifi Intel(R) Dual Band Wireless-AC 7265".

I ask for Asus. They says 1) Restore 2) sav

Thanks for help (Sorry for by bad english)

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Gga33,

 

 

In cases like this, WHEA errors are most common when CPU-based errors are happening and it may be caused by CPU overclocking. If possible restore it to default values and check CPU temperature as this may be a factor the contributes for such error. Also, regarding this message:

Composant : Port racine PCI Express 

Source de l'erreur : Rapport d'erreurs avancé (PCI Express)

Bus:Périphérique:Fonction : 0x0:0x1C:0x4 

ID du fournisseur:ID du périphérique : 0x8086/0xA114

 

Code de classe : 0x30400In most cases disabling PCIe* Native Power Management in the BIOS fixed it

 

 

Other than this error, are you experiencing any connectivity situation with your wireless adapter?

 

 

Upon looking at the information above, we can see that you have this adapter installed in a desktop, correct? Before we go any further, we would like to inform you that Intel does not support integration. Please, check this online advisory for further information on this regard: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005687.html?wa... Regulatory Information Regarding Hardware Installation or Upgrade

 

 

In case that this adapter is installed by factory, our first recommendation is to obtain the drivers from the motherboard manufacturer.

 

 

As a second option and on our best effort to assist you. You can use our latest generic drivers found in our download center and install it through a clean installation. Here is how you can do it:

 

1. Download and save the latest drivers: Downloads for https://downloadcenter.intel.com/download/26344/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® Dual Band Wireless-AC 7265 Package version: 19.20.0. *Please bear in mind that the version of the drivers for the Intel® Dual Band Wireless-AC 7265 included in this package is version 18.33.3.2

2. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7265 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

4. Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

5. Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all the 3 driver components.

 

 

Best regards,

 

Aleki

 

 

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Hello,

Thanks for your answer.

My computer is a laptop Asus : Asus N552VW-FY224T - i7 - 8 Go - SSD - GTX 960M - Full

I will try to install the drivers from the asus site.

Regards

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Fga33,

 

 

You are welcome. We are more than glad to be of assistance. Don't hesitate to contact us if you have any further questions or doubts.

 

 

Best regards,

 

Aleki
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Fga,

 

 

We haven't heard from you in a while so we would like to know if the troubleshooting steps we sent you previously helped you to resolve the issue.

 

 

Best regards,

 

Aleki
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Hello,

You driver does not change the problem.

I have send back my laptop to my supplier.

I will let you any news about ....

Thanks

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Community Manager
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Fga33,

 

 

We understand you have sent your computer back to your supplier for additional support. In this case, please let us know if you notice the same situation after you get it back from them.

 

 

Best regards,

 

Aleki
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Hello Aleki

No problem, i will say a feedback

Tks

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Community Manager
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Fga33,

 

 

Thank you for keeping us posted. Remember that we are here to assist you.

 

 

Best regards,

 

Aleki
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Hello,

I have get 3 notboook N552VW from my supplier. All computers have these same errors.

08/11/2016 15:38Microsoft-Windows-WHEA-Logger17AucunUne erreur matérielle corrigée s'est produite.08/11/2016 15:37Microsoft-Windows-WHEA-Logger17AucunUne erreur matérielle corrigée s'est produite.08/11/2016 15:33Microsoft-Windows-WHEA-Logger17AucunUne erreur matérielle corrigée s'est produite.08/11/2016 15:31Microsoft-Windows-WHEA-Logger17AucunUne erreur matérielle corrigée s'est produite.08/11/2016 15:27Microsoft-Windows-WHEA-Logger17AucunUne erreur matérielle corrigée s'est produite.08/11/2016 15:24Microsoft-Windows-WHEA-Logger17AucunUne erreur matérielle corrigée s'est produite.
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Fga33,

 

 

Are these error messages keeping you from accessing the Internet?

 

Is there any particular task you are not able to do due to such error?

 

Are all the adapters the same previously informed?

 

*Are these adapter installed by factory?

 

 

Please, let us know in detail what the error message is causing.

 

 

Best regards,

 

Aleki
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Beginner
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Hello,

Are these error messages keeping you from accessing the Internet?

No

Is there any particular task you are not able to do due to such error?

No

Are these adapter installed by factory?

Yes, i have a notebook Asus N552VW-FY224T. This one is the third gived by my supplier with the same problem.

Here windows paper events :

NiveauDate et heureSourceID de l'événementCatégorie de la tâcheInformation09/11/2016 12:11:22Service Control Manager7040AucunLe type de démarrage du service Service de transfert intelligent en arrière-plan est passé de Démarrage à la demande à Démarrage automatique.Information09/11/2016 12:00:00EventLog6013AucunLa durée active du système est de 788 secondes.Information09/11/2016 11:52:54Lfsvc2AucunLe positionnement de la géolocalisation a été désactivé par l'utilisateur.Information09/11/2016 11:51:37Service Control Manager7040AucunLe type de démarrage du service Service de transfert intelligent en arrière-plan est passé de Démarrage automatique à Démarrage à la demande.Information09/11/2016 11:47:08McAfee Service Controller1AucunLe service mfecore MMS a accédé à l'état Exécution.Information09/11/2016 11:47:08McAfee Service Controller1AucunLe service mfecore MMS a accédé à l'état Exécution.Information09/11/2016 11:47:08McAfee Service Controller1AucunLe service mfecore MMS a accédé à l'état Exécution.Information09/11/2016 11:47:05Microsoft-Windows-Winlogon7001(1101)Notification d'ouverture de session utilisateur pour le Programme d'amélioration de l'expérience utilisateurInformation09/11/2016 11:47:05McAfee Service Controller1AucunLe service mfevtp MMS a accédé à l'état Exécution.Information09/11/2016 11:47:03Microsoft-Windows-TPM-WMI1025AucunLe Module de plateforme sécurisée (TPM) a été correctement approvisionné et est prêt à être utilisé.Information09/11/2016 11:47:03Microsoft-Windows-TPM-WMI1282AucunL'identificateur de périphérique TBS a été généré.Information09/11/2016 11:47:02Microsoft-Windows-TPM-WMI1030AucunLa tâche d'inscription de certificats NGC a été déclenchée.Information09/11/2016 11:47:02Microsoft-Windows-TPM-WMI1028AucunLa tâche de génération de clés NGC a été déclenchée.Information09/11/2016 11:47:02Microsoft-Windows-TPM-WMI1025AucunLe Module de plateforme sécurisée (TPM) a été correctement approvisionné et est prêt à être utilisé.Information09/11/2016 11:47:02Microsoft-Windows-TPM-WMI1282AucunL'identificateur de périphérique TBS a été généré.Information09/11/2016 11:47:02TPM18AucunCet événement déclenche l'exécution de la vérification de l'état/la configuration du module de plateforme sécurisée (TPM).Information09/11/2016 11:47:01Microsoft-Windows-TPM-WMI1030AucunLa tâche d'inscription de certificats NGC a été déclenchée.Information09/11/2016 11:47:01Microsoft-Windows-TPM-WMI1028AucunLa tâche de génération de clés NGC a été déclenchée.Information09/11/2016 11:47:01Microsoft-Windows-TPM-WMI1025AucunLe Module de plateforme sécurisée (TPM) a été correctement approvisionné et est prêt à être utilisé.Information09/11/2016 11:47:01Microsoft-Windows-TPM-WMI1282AucunL'identificateur de périphérique TBS a été généré.Information09/11/2016 11:47:00Microsoft-Windows-TPM-WMI1030AucunLa tâche d'inscription de certificats NGC a été déclenchée.Information09/11/2016 11:47:00Microsoft-Windows-TPM-WMI1028AucunLa tâche de génération de clés NGC a été déclenchée.Information09/11/2016 11:46:58Service Control Manager7026Aucun"Le ou les pilotes de démarrage système ou d'amorçage suivants n'ont pas pu se charger :

dam"

Information09/11/2016 11:46:58Microsoft-Windows-WLAN-AutoConfig10001Aucun"Le module d'extensibilité WLAN a démarré correctement.

Chemin d'accès du module : C:\Windows\System32\IWMSSvc.dll

"

Information09/11/2016 11:46:58McAfee Service Controller1AucunLe service mfefire MMS a accédé à l'état Exécution.Information09/11/2016 11:46:58McAfee Service Controller1AucunLe service mfevtp MMS a accédé à l'état Exécution.Information09/11/2016 11:46:57Microsoft-Windows-UserModePowerService12(10)Le processus C:\Windows\System32\WUDFHost.exe (ID de processus :1256) a réinitialisé le schéma de stratégie de...
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Fga33,

 

 

We understand that, according to your answer, that the adapter is working with no impediment in spite of the error message informed. In this particular case, we recommend to contact the computer manufacturer since the adapters are installed by factory. Have you checked with your supplied in order to find out if there was any changes done in these systems?

 

 

Important to know: When the adapter is installed by factory, the best option for support is provided by the OEM (Original Equipment Manufacturer) as their drivers may contain customized features and fixes in order to guarantee full functionality with the type of system you have.

 

 

To help you further, you may check this online help as it may contain information that may help you improve your experience with the adapter and/or eliminate the error message.

 

https://social.technet.microsoft.com/Forums/windowsserver/en-US/0a0f3f22-532d-4fa5-b9d4-f49032d69e2d... WHEA-Logger Event ID: 17 - A corrected hardware error has occurred.

 

In case you have Windows®10: http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/whea-logger-event-id-17-windows... WHEA-Logger event ID 17, Windows 10

 

 

Since this is happening at booting as you have initially reported, you have this resolved by performing a clean boot. This is how you do it: https://support.microsoft.com/en-us/kb/929135 How to perform a clean boot in Windows

 

 

Let us know if this helped you.

 

 

Best regards,

 

Aleki
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1) This computer get messages error before i bought him, before my first boot

2) Drivers on Intel component are Intel drivers

3) Windows 10 choose himself to rise drivers update (mse)

Ask an level two for this question

Thanks

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Fga33,

 

 

We understand you have three other notebooks with the same adapter installed by factory and they are all showing the same error.

 

 

In this particular case, we advise to engage the computer manufacturer for additional support since a clean installation of the drivers did not resolve this situation according to your report.

 

 

However, other users in this https://rog.asus.com/forum/showthread.php?83021-WHEA-logger-ID-17-GL552VW Forum (user: maf23) regarding this error message in ASUS* computers seemed to have gotten rid of this error message through driver version: 18.33.0.1 please, make sure to consult with ASUS* before using our generic drivers.

 

 

For you convenience, here are the links this drivers:

 

 

For Windows*7

 

https://downloadcenter.intel.com/download/25800 Intel® PROSet/Wireless Software and Drivers for Windows 7*

 

For Window* 8.1

 

https://downloadcenter.intel.com/download/25799 Intel® PROSet/Wireless Software and Drivers for Windows 8.1*

 

For Windows®10

 

https://downloadcenter.intel.com/download/25798 Intel® PROSet/Wireless Software and Drivers for Windows® 10

 

 

Best regards,

 

Aleki
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Hello,

Thanks four your help.

I have to try this

Later

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Fga33,

 

 

You are welcome. We hope you have this situation resolved based on what was sent to you.

 

 

Best regards,

 

Aleki
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Fga33,

 

 

Could you please be so kind and send us a screenshot or picture of when the error occurs so we can take a look?

 

 

Best regards,

 

Aleki
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Hello,

Event Log , at logon, wake up, and many by hours (more than 100 by day)

Regards

Niveau,Date et heure,Source,ID de l'événement,Catégorie de la tâcheAvertissement,14/11/2016 17:15:25,Microsoft-Windows-WHEA-Logger,17,Aucun,"Une erreur matérielle corrigée s'est produite.Composant : Port racine PCI ExpressSource de l'erreur : Rapport d'erreurs avancé (PCI Express)Bus:Périphérique:Fonction : 0x0:0x1C:0x4ID du fournisseur:ID du périphérique : 0x8086/0xA114Code de classe : 0x30400
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