Motherboard not recognizing wifi card

[TranThanh]

Xin chào tất cả mọi người, tôi đang gặp một vấn đề nhỏ với bo mạch chủ ASUS B460G-Gaming và Intel AX211NGW của mình. Bo mạch chủ của tôi không nhận dạng được thẻ wifi, Trình quản lý thiết bị cũng không hiển thị thiết bị mới.
(Trước đó tôi đã sử dụng ngân hàng kép Intel AC 7265 và nó vẫn hoạt động tốt.)
Hy vọng mọi người giúp đỡ xin vui lòng !!
Cảm ơn tất cả !

[n_scott_pearson]

I am sorry, but the AX211 is not compatible with the M.2 Type E socket or the chipset on this motherboard. You need the AX210 version of the card, which isn't dependent on CNVio2 support being present in the connector or the chipset present on the board.
Hope this helps,
...S

[TranThanh]

Cảm ơn bạn!!!

Nhưng Intel AX211 NGX đã công bố hỗ trợ cho cổng M2 loại E

Tôi đã gửi mail hỗ trợ cho ASUS, yêu cầu họ hỗ trợ thêm cho tôi.

Cuối cùng, cảm ơn bạn rất nhiều.

[n_scott_pearson]

The AX211 does indeed support the M.2 Type E connector, but that's not the whole story:

1. It must be a connector that (also) provides support for a CNVio2 connection to the chipset. If this isn't explicitly detailed in the motherboard's specs, CNVio2 isn't supported.
2. The chipset must provide MAC-level support the AX211 - which yours doesn't; it's a 400 Series chipset and minimum 600 Series Chipset is necessary for this level of support.

As I said, you need the AX210, which doesn't require CNVio2 or chipset support.

Sorry,

...S

[IsaacQ_Intel]

Hello @TranThanh

Thank you for posting on the Intel️® communities.

System manufacturer may have altered the features, incorporated customizations, or made other changes to the software or hardware packaging they provide. Only the manufacturer or its authorized representative can install the adapters. You should contact the motherboard OEM to confirm the proper installation steps for the device, and confirm if it is compatible with your system, we understand that this is the exact model.

For further information about Wireless Hardware Installation or Upgrade, check the following article: https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html

Since the thread is now under OEM scope, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards, 

Isaac Q.  

Intel Customer Support Technician