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Motherboard replaced. Now Internet is slow. Different Motherboard impact?

GGuid
Beginner
1,413 Views

I have a Dell Inspiron 13 7000 (7359) 2-in-1. The MB was replaced.

WIN10.

Now when I use the Dell support site to scan my system the

Tag and description says Dell Inspiron 15 7000 (7568).

The Intel Dual Band Wireless-AC 3165 is installed and using the latest Intel Drivers by using the Intel driver check utility.

The Dell Inspiron when connected to the 5Ghz wireless, never exceeds ~79 Mbps. .

The router is the latest Xfinity "b" router. My Thinkpad with 5Ghz is getting 130-170 Mbps.

So I don't believe this is the Router.

Also when I connect the Inspiron with the Dell RJ45 to USB connector, the speed never exceeds ~80 Mbps.

So this seems to be related to the laptop.

I checked all the wifi power settings and read the support notes for Adapter settings.

Nothing seems to improve the speeds.

Suggestions?

0 Kudos
5 Replies
AlHill
Super User
178 Views

Suggestion: Go back to Dell and have them provide you support. This is Dell's problem.

Doc

GGuid
Beginner
178 Views

Thanks. The board was not replaced by Dell...

AlHill
Super User
178 Views

Ok, who replaced the motherboard?

Doc

GGuid
Beginner
178 Views

I was able to resolve the problem. The issue was the WIN program Smartbytes.

I recommend everyone remove this from their computers.

Right-click on Windows Icon

Select Apps and Features

scroll to the program Smartbytes and remove any software associated with Smartbytes.

My peak speeds went from 70Mpbs to 200Mpbs.

I was very glad it was nothing to do with the motherboard. It was the fact that

the Smartbytes software was activated/installed when the board was installed.

AlHill
Super User
178 Views

Ah, just another case of shovelware, I mean value added software.

Glad you have it solved.

Doc

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