Wireless
Issues related to Intel® Wireless Adapters and technologies
6167 Discussions

My Intel Dual band wireless-AC 7260 looses it's IP after wake up from sleep

idata
Community Manager
1,543 Views

Every time I wake my computer from sleep it looses it's IP. I have the latest Bios update and the latest Driver for the device but it still wont work. I go through the network repair, disabling and re-enabling the network card or restarting the computer and it will get an IP.

0 Kudos
1 Solution
idata
Community Manager
177 Views

Hello Tim.L,

As we understand, your wireless adapter is not connecting to the network after resuming from sleep. Here are a couple actions that may help in this case:

1. Go the Device Manager, under network adapters, look for the Intel(R) Dual Band Wireless-AC 7260 Wireless Adapter and open the properties. Go to the "Power Management" tab and toggle Off/On the option "Allow the computer to turn off this devices to save power". Then check if the behavior changes.

2. Set the Wireless adapter power plan settings to maximum performance when plugged in and on battery:

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005879.html http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005879.html

3. Update the Firmware of your Wireless Access Point

Regards,

 

Jonathan

View solution in original post

3 Replies
idata
Community Manager
178 Views

Hello Tim.L,

As we understand, your wireless adapter is not connecting to the network after resuming from sleep. Here are a couple actions that may help in this case:

1. Go the Device Manager, under network adapters, look for the Intel(R) Dual Band Wireless-AC 7260 Wireless Adapter and open the properties. Go to the "Power Management" tab and toggle Off/On the option "Allow the computer to turn off this devices to save power". Then check if the behavior changes.

2. Set the Wireless adapter power plan settings to maximum performance when plugged in and on battery:

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005879.html http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005879.html

3. Update the Firmware of your Wireless Access Point

Regards,

 

Jonathan
idata
Community Manager
177 Views

Thank you so much the first one worked!!!

idata
Community Manager
177 Views

We are glad to know the problem was solved with the recommendations. This will be a good reference for other users facing this issue.

 

 

Regards,

 

Jonathan
Reply