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My wifi is disconnecting with videogames

AndFel123
Beginner
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My WiFi is disconnecting while playing video games (desinty 2).
I’ve been playing with Ethernet cable and I had to move to a basement which I don’t have option to use Ethernet cable. Every time I tried to play it disconnects and I have to restart it but can work more than 5 min.
I did a lot of things live ipconfig, battery saver power, disabled couple stuffs and nothing.
Last option I saw is uninstall the driver.
Is a good idea? What other option should I try?
My laptop is a 2021 ASUS TUF 15.6" FHD Premium Gaming Laptop, 10th Gen Intel Quad - Core 15 - 10300H 16GB RAM, 1TB SSD, GeForce GTX 1650T
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Mike_Intel
Moderator
351 Views

Hello AndFel123,


Thank you for posting in Intel community Forum.


For me to further check this, please help provide the following details:


  1. What is the model of your Wireless controller?
  2. Was it working fine before?
  3. What was the last change made in the system before the issue started?
  4. What are the troubleshooting steps that you tried?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
331 Views

Hello AndFel123,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


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JedG_Intel
Moderator
284 Views

Hello AndFel123,

 

We have not heard back from you so we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Jed G.

Intel Customer Support Technician


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