Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
6962 Discussions

My wireless ac adapter keeps disconnecting from the internet for no real reason I can find.

NLind4
Beginner
‎09-06-2019 07:06 AM
643 Views

I have a Intel dual band wireless-ac 8265 in my desktop which is now as of writing this a year old. It started dropping the internet a couple of weeks ago and I would run the troubleshooter said "default gateway not available" I thought i fixed the problem with uninstalling it restarting my computer and reinstalling it which then made a bunch of updates happen. Now though it still disconnecting but say that "problem with wireless adapter or access point". I have no idea what what is going on and it is stressing me out. What in the heck can I do to fix this and stay online?

 

Also I can't do a Ethernet connection because of how my apartment is laid out so that isn't an option.

0 Kudos

Link Copied

1 Reply
LeonWaksman
Super User
‎09-06-2019 09:51 AM
268 Views
  1. Try how it work on the second band. This adapter may work on 2.4GHz and 5GHz band.
  2. Check if Bluetooth is working good. Bluetooth uses 2.4GHz band (together with WiFi).
  3. Check if both antennas cables are firmly connected.
  4. Install the latest Bluetooth driver https://downloadcenter.intel.com/download/29004/Intel-Wireless-Bluetooth-for-Windows-10?product=94150
  5. Next, install the latest Wireless Driver https://downloadcenter.intel.com/download/29003/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=94150

 

Leon

 

 

 

0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.