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My brand new laptop (MSI Raider 18 HX) which comes with the Killer 1750x wifi 7 card is hanging without creating a bsod or dump. I have downloaded and installed the intel ssu. The wireless card is not listed under networking in the application. I installed the latest killer wireless drivers from Intel as they alleviate a problem with the killer software. That is why I transitioned from the oem drivers. The problem has been going on since I got this computer though it also happened on another one I returned about a month ago (same computer and wireless card). So I don't think I need a new card. There seems to be some sort of incompatibility. Please advise.
See ssu info attached.
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Hello electron29,
Thank you for posting in Intel Communities.
We would like to know more about your system details to fully understand where the issue truly lies.
- Please confirm if this is the actual system device that you have. https://www.msi.com/Laptop/Raider-18-HX-A14VX/support?sub_product=Raider-18-HX-A14VHG
- May I know where you downloaded the drivers from and what version? *Was it downloaded and installed manually or have you used a driver updater tool?
- I did check the SSU log file and the Killer 1750x wifi 7 card is not detected. Is it showing on the Device Manager> Network Adapters?
I hope to get your reply so we may proceed further.
Best regards,
JeanetteC.
Intel Customer Support Technician
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Hello electron29,
Good day!
I'm following up to check whether you have had the chance to review our prior correspondence. I am still waiting for the answers to properly isolate the issue and be able to provide an accurate fix.
I hope to get your reply soon.
Best regards,
JeanetteC.
Intel Customer Support Technician
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Hello electron29,
I have not heard from you for the past few days, therefore, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.
Sincerely,
Jeanette C.
Intel Customer Support Technician
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