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Netwtw10 dump during sleep while plugged

Samuelan
Beginner
392 Views
Hello,
I have a new HP spectre 13-AW2004.

All windows updates are installed and drivers are up to date (following HP driver upgrade tool).

Using the HP driver update tool, the latest available OEM driver version for my wireless adapter is : 22.20.0.6

In the Windows Event Log, when the laptop is in sleep mode AND connected to power cord, I see a lot of events 7025 and 7026 from netwtw10 : dump after return from D3 before/after cmd.

These events are spamming the event log during all the sleep duration.

I don't have all these spams if the system is in sleep but NOT connected to the AC main.

What exaclty does it means?

Is it a normal behaviour?

Thanks
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3 Replies
DeividA_Intel
Moderator
374 Views

Hello Samuelan,  

  


Thank you for posting on the Intel® communities.   



I would like to let you know that having an error in the Event Viewer is normal, however, if you are having issues with your laptop these errors may help to identify the issue.

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  

2. Can you take pictures of the errors?


3. Are you experiencing any issues with the laptop?


4. Have you checked this behavior with HP?





Regards,    


Deivid A.  

Intel Customer Support Technician


DeividA_Intel
Moderator
348 Views

Hello Samuelan,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
336 Views

Hello Samuelan,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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