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No 6 GHz after hibernate/resume with AX210

Uxorious
Beginner
1,919 Views

I have noticed that the AX210 in my laptop doesn't want to auto-reconnect to 6 GHz after I hibernate/resume (I don't like suspending to RAM, so I hibernate instead).

OS is Windows 11 22H2 fully up to date with Windows updates.
I have tried both with the default MS drivers, and with the latest Intel drivers.

I can connect to 6 GHz just fine, and it stays connected for as long as I'm working (sitting pretty close to a Ubiquiti U6-Enterprise AP - 2.4/5/6 all on the same SSID).
But if I hibernate the machine, and wake it up again, it only connects to 5 GHz.
Disabling wifi and enabling it again makes it reconnect to 6 GHz.

Intel driver options are set to prefer 6 GHz, but that doesn't change anything. Neither does roaming aggressiveness.

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9 Replies
Steven_Intel
Moderator
1,897 Views

Hello Uxorious,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Wi-Fi 6E AX210. I will be glad to assist you.


In order to better assist you, please provide the following information:


  • Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?
  • Were you able to reconnect to the 6 GHz band after resuming from Hibernation in the past? If so, do you remember if there was any hardware change or driver/OS update that may have triggered the issue?
  • Is this issue happening at home, office environment, or both?
  • Have you configured the wireless adapter as recommended on the article https://www.intel.com/content/www/us/en/support/articles/000057574.html ?


Best regards,


Steven G.

Intel Customer Support Technician.


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Uxorious
Beginner
1,883 Views

Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

No, I replaced the adapter with an AX210.

 


Were you able to reconnect to the 6 GHz band after resuming from Hibernation in the past? If so, do you remember if there was any hardware change or driver/OS update that may have triggered the issue?

I don't remember if that ever worked. I don't suspend that often without changing locations anyways, so I probably would not have noticed.

 


Is this issue happening at home, office environment, or both?

I don't have 6 GHz available at the office, so I have only seen it at home.

 


Have you configured the wireless adapter as recommended on the article https://www.intel.com/content/www/us/en/support/articles/000057574.html ?

Yes, those are (I think) the default settings. I noticed it with those settings, and then started setting preferred band and roaming aggressiveness to see if that would help.

As I said, this ONLY happens after resume-from-hibernate (I have not tried resume-from-sleep).
When it's resumed, and connected to 5 GHz, I can simply disconnect from the SSID and connect to it again, and it connects to 6 GHz.

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Steven_Intel
Moderator
1,857 Views

Many thanks for the information provided.


Since you have installed the wireless adapter, please be aware of the following information, as this may cause issues with the wireless adapter:


Regulatory Information Regarding Wireless Hardware Installation or Upgrade: https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html


As well, please perform a clean installation of the latest wireless drivers v22.190.0 (https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html). 


Make sure to follow the Clean Installation Instructions: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html



If the issue persists, download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.


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Uxorious
Beginner
1,796 Views

Sorry, I was away for the holidays.

As I said, 6 GHz works fine - just not after resuming.

If I attach the scan file here, is it private to you guys, or can the world see it?

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Steven_Intel
Moderator
1,827 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,801 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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n_scott_pearson
Super User
1,793 Views

It is public if posted as an attachment here. Instead, you should send it to Steven using the Private Messaging capability (click on avatar picture in the top right corner of the screen and select Messages).

...S

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Uxorious
Beginner
1,790 Views
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Steven_Intel
Moderator
1,050 Views

Many thanks for your response.


Based on the fact that this wireless adapter was integrated to your system, our best recommendation is to contact HP support for further information/assistance.


Contact OEM: https://www.intel.com/content/www/us/en/support/contact-intel.html?tab=system-manufacturers


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best regards,


Steven G.

Intel Customer Support Technician.


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