Numerous devices in Device Manager's 'Other Devices'

[Stepper]

I recently purchase a new PC using Gigabyte x570 Aorus Elite Wifi.

I notice in Device Manager there are several device listed under "Other Devices" that seem to point to my Intel connections. 

I am totally confused on how to remedy these devices and Gigabyte isn't much help. Could someone look over the attach files and give me some direction as to what I am seeing and how to remedy the "Other Devices"

Regards,  Steve Epperheimer

[Mike_Intel]

Hello Stepper,

Thank you for posting in Intel Ethernet Communities. 

Upon checking the screenshot that you provided and under "Other Devices", the products that you are having an issue are Bluetooth and Wireless devices. These products are being handled by our Wireless team, we need to route this thread to the correct group so you will be better assisted by the proper team.

Please wait for their reply within 1 to 2 business days.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support

[Steven_Intel]

Hello Stepper,

Thank you for posting on the Intel® communities.

We appreciate the information provided and steps performed already. Please perform the following steps:

- Clean installation of the latest wireless and Bluetooth drivers. You can follow the steps in this article https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html 

Download the latest wireless drivers: https://intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html

Download the latest Bluetooth drivers: https://intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html

As well, please make sure you have the latest BIOS firmware installed and that there are no pending Windows updates.

Please let me know if the issue persists. I look forward to hearing from you.

Regards,

Steven G.

Intel Customer Support Technician.

[Stepper]

Steven,

   I performed every step you suggested and still no resolve.

I updated the BIOS to F36 (most current)

I opened Device Manger and uninstall all drivers in the BT Devices, Wifi Devices, and Other Devices.

I ran the dowloaded .exe files; WiFi-22.110.1-Driver64-Win10-Win11 & BT-22.110.2-32-64UWD-Win10-Win11

The Wifi and BT devices still return the Other Devices.

Below are the Other Devices. The device title, driver details, and Hardware Ids

Bluetooth Peripheral Device   (no driver details)

BTHENUM\{0000eb03-d102-11e1-9b23-00025b00a5a5}_VID&0001009e_PID&402f

BTHENUM\{0000eb03-d102-11e1-9b23-00025b00a5a5}_LOCALMFG&0002

Bluetooth Peripheral Device   (no driver details)

BTHENUM\{00000000-deca-fade-deca-deafdecacaff}_VID&0001009e_PID&402f

BTHENUM\{00000000-deca-fade-deca-deafdecacaff}_LOCALMFG&0002

MAP MAS-iOS (no driver details)

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&7005

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

SRfcomm (no driver details)

BTHENUM\{9b26d8c0-a8ed-440b-95b0-c4714a518bcc}_VID&0001009e_PID&402f

BTHENUM\{9b26d8c0-a8ed-440b-95b0-c4714a518bcc}_LOCALMFG&0002

TRfcomm (no driver details)

BTHENUM\{85dbf2f9-73e3-43f5-a129-971b91c72f1e}_VID&0001009e_PID&402f

BTHENUM\{85dbf2f9-73e3-43f5-a129-971b91c72f1e}_LOCALMFG&0002

Wireless iAP (no driver details)

BTHENUM\{00000000-deca-fade-deca-deafdecacafe}_VID&0001004c_PID&7005

BTHENUM\{00000000-deca-fade-deca-deafdecacafe}_LOCALMFG&0002

Wireless iAP v2 (no driver details)

BTHENUM\{02030302-1d19-415f-86f2-22a2106a0a77}_VID&0001004c_PID&7005

BTHENUM\{02030302-1d19-415f-86f2-22a2106a0a77}_LOCALMFG&0002

According to Intel Detailed-System-Report I have built into the motherboard these Intel Devices.

Intel® Wireless-AC 9260 160MHz

Intel® I211 Gigabit Network Connection

Are these Other Devices part of the Intel onboard system?  Can you decipher the Hardware Id's listed?

[Steven_Intel]

Hello Stepper,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Stepper]

This is frustrating.  Apparently you didn't read my post.  I replied that I performed the recommended procedures.  Apparently these Other Devices (with the exception of one) are Intel devices built-in the motherboard.  I was assuming that Intel Technical Support would be able to decipher the Hardware Id code and direct me to the proper drivers.

When you respond back with "Were you able to check the previous post" that gives me the impression you didn't read my response to the previous post.  I wrote;

I performed every step you suggested and still no resolve.

I updated the BIOS to F36 (most current)

I opened Device Manger and uninstall all drivers in the BT Devices, Wifi Devices, and Other Devices.

I ran the dowloaded .exe files; WiFi-22.110.1-Driver64-Win10-Win11 & BT-22.110.2-32-64UWD-Win10-Win11

When I get a response which I just received from Intel it delays the process of rectifying the issue.  Also why is your response dated a day prior to my quire?

Regards,  Steve E.

[Steven_Intel]

Thank you for your response.

We are reviewing the information you have provided us. In the meantime, could you please confirm if you are getting any issues related to your wireless or Bluetooth connection?

I look forward to hearing from you.

Best regards,

Steven G.

Intel Customer Support Technician.

[Stepper]

The only device I have connected to my PC right now is BT Arc Touch Mouse SE and it seems to be working. 

My Chipset has been updated (see attached)

According to Intel Driver & Support Assistant

Intel® Wireless-AC 9260 160MH - Driver Detail (UpToDate)  - version; 22.120.1.9

Intel® I211 Gigabit Network Connection - Driver Detail (nothing) -  version; 12.18.11.1

Intel® Wireless Bluetooth - Driver Detail (UpToDate) - version; 22.120.0.3

It's a shame that Intel Driver & Support Assistant only allows a report to be saved in a web format and this forum doesn't accept a web form document as an attachment...go figure.

This is an Intel driver issue and I would expect Intel to be able to figure out what and why there are so many devices in the Device Manager Other Devices section.

 

[n_scott_pearson]

Hhmmm, after installing Windows, the first thing you should have done is install the Chipset Device Software package. Sounds like you didn't. A version of this specific to your motherboard should be offered for download on your motherboard manufacturer's website.

Hope this helps,

...S

[Stepper]

The Chipset has been updated AMD Chipset Driver 3.10.11.706.  No difference in Device Manger's Other Devices.  This is so frustrating, upgrading to a new PC. 

[n_scott_pearson]

Send us a picture of the info for the other devices that are listed and we'll help you sort it out.
...S

[Steven_Intel]

Hello Stepper,

Thank you for your response.

As you were able to notice, the posts are not showing up in the proper order, and that is why it is causing a delay in response. It is not that I did not read the message, it just was not there when I checked the thread.

Regarding the issue, we are checking the information, as soon as I have an update I will let you know.

Feel free to reply if you have any concerns.

Regards,

Steven G.

Intel Customer Support Technician.

[Stepper]

Any new information?   The issue still exist.  AMD Chipset is updated, Intel drivers are updated.  Still I have numerous devices seemly related to Intel in Device Manager's Other Devices.

[n_scott_pearson]

No, no, forget IDSA for now; send us the information from Device Manager. Expand the Other list and get the PCI identification information for the devices that are not being resolved.

Frankly, IDSA was not designed to support AMD-based systems and may not do enough for you to make it worth your while. In fact, if all we are talking about is LAN and WLAN, these are going to be handled by Windows Update pretty well.

...S

[Stepper]

I've opened Device Manager / Other Devices/{device in question}/Properties/ Details. Can not find a PCI identification information choice.  Might it be under another title?

[n_scott_pearson]

Usually field Device Instance Path.

...S

[n_scott_pearson]

Are you  seeing anything in the Unknown Device category?

[Stepper]

Device Manager/Other Devices

1st Device

Bluetooth Peripheral Device  Device Instance Path;  

BTHENUM\{0000EB03-D102-11E1-9B23-00025B00A5A5}_VID&0001009E_PID&402F\A&3B93F704&0&60ABD2F1FE62_C00000000

2nd Device

Bluetooth Peripheral Device Device Instance Path;

BTHENUM\{00000000-DECA-FADE-DECA-DEAFDECACAFF}_VID&0001009E_PID&402F\A&3B93F704&0&60ABD2F1FE62_C00000000

3rd Device

SRfcomm Device Instance Path;

BTHENUM\{9B26D8C0-A8ED-440B-95B0-C4714A518BCC}_VID&0001009E_PID&402F\A&3B93F704&0&60ABD2F1FE62_C00000000

4th Device

TRfcomm Device Instance Path;

BTHENUM\{85DBF2F9-73E3-43F5-A129-971B91C72F1E}_VID&0001009E_PID&402F\A&3B93F704&0&60ABD2F1FE62_C00000000

5th Device

Wireless iAP Device Instance Path;

BTHENUM\{00000000-DECA-FADE-DECA-DEAFDECACAFE}_VID&0001004C_PID&7005\A&3B93F704&0&AC1F7409AD12_C00000000

6th Device

Wireless iAP v2 Device Instance Path;

BTHENUM\{02030302-1D19-415F-86F2-22A2106A0A77}_VID&0001004C_PID&7005\A&3B93F704&0&AC1F7409AD12_C00000000

[Stepper]

Please be a bit more specific.  Where is this Unknown Device category?  I'm using Win11.  Microsoft has taken it upon themselves again to re-arrange everything.

[n_scott_pearson]

It's a root category in Device Manager, just like Network Adapters, Monitors, Display Adapters, etc. Not seeing one is a good thing.

If you have devices in the Other category, it is not necessarily a bad thing; there are some device types that simply do not fit in any other category. On my machine, for example, I have AudioWear and AudioWear Voice entries that showed up with the connection of my Sony BT headphones. In your case, with the Ear Buds and iPhone connected, all sorts of additional - and indeed Other category - devices have been identified. From your original Other list, the only concerning entry I see is the one for the WD USB drive that has the yellow bang on it.

...S

[Stepper]

Okay, but most of the devices in Other Devices show they have no drivers assigned to them.  I've never had a PC that had a other devices category.  The WD USB was rectified with the correct driver from Western Digital.