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FlyMystical
Beginner
286 Views

Problem with 5 ghz hotspot

Hello, i have a problem with Intel® Dual Band Wireless-AC 3168 on my ASRock Fatal1ty AB350 Gaming-ITX/ac motherboard. If i try to create 5 ghz hotspot, i see an error: "The selected network band isn't available. Select a different band and try again", but 2.4 ghz works.

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5 Replies
Alberto_Sykes
Employee
262 Views

FlyMystical, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


FlyMystical
Beginner
257 Views

1)Yes

2)No

3)This problem has always been

4)No

5)This is motherboard's built-in wireless card, i purchased it separately(motherboard)

6)Windows 10

7)At home environment

Alberto_Sykes
Employee
238 Views

FlyMystical, Thank you very much for providing that information.


Just to let you know, based on the fact that the Hotspot never worked before, there is the chance that there could be a hardware limitation created by the OEM (Original Equipment Manufacturer) that is blocking the option to create the hotspot with the 5GHZ band.


I looked in ASRock's web site and the Wireless driver version available in there is 20.20.3.5, please try a clean installation of that driver and test the computer after that to confirm if now you can create the 5GHz hotspot:

https://www.asrock.com/mb/AMD/Fatal1ty%20AB350%20Gaming-ITXac/index.asp#Download

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless.html


If the problem persists, then try to do a clean installation of the Intel® Generic Wireless driver version 21.90.3:

https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...


If the problem persists, please provide the SSU report:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
213 Views

Hello FlyMystical, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel



Alberto_Sykes
Employee
209 Views

Hello FlyMystical, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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