Problem with Wi-Fi driver version 23.150.0

[AC9560]

Hello everyone!

Since the last Wi-Fi/Bluetooth driver update, I've been unable to connect to the internet.

The Device Manager confirms that both devices aren't working.

So I downloaded the previous version (23.140 for Wi-Fi) in order to reinstall them after uninstalling the new drivers.

Unfortunately, I can't uninstall the new drivers. The procedure proposed by Intel (which, unfortunately, didn't see fit to provide users (and customers!) with an uninstallation tool!) doesn't work!

As a result, I can't reinstall the old versions of the drivers; they refuse to install them due to the "presence of a more recent version."

Since the drivers aren't available in a format that allows them to be uncompressed (zip, etc.), I can't force an installation using the Windows "Have disk" procedure.

So I'm completely stuck!

Thank you in advance for your help!

Snoopy

My setup:

Lenovo IdeaPad 3 15IAU7

Motherboard model: LENOVO LNVNB161216

Motherboard chipset: Intel Alder Lake-P PCH

CPU: Intel Core i5-1235U

RAM: 16 GB DDR4

Windows 11 PRO 24H2 latest build

Intel Wireless-AC 9560 Wi-Fi card

Intel Wireless Bluetooth

Bonsoir à toutes / tous !

Depuis la dernière mise à jour du pilote wi-fi / bluetoooth, impossible de me connecter à internet.

Le gestionnaire de périphériques me confirme que les deux périphériques ne fonctionnent pas.

J'ai donc téléchargé la version précédente (23.140 pour le wi-fi) afin de les réinstaller après une désinstallation des nouveaux pilotes.

Malheureusement, impossible de désinstaller les nouveaux pilotes. La procédure proposée par Intel (qui, hélas, n'a pas jugé utile de mettre à disposition des utilisateurs (et clients !) un outil de désinstallation !) ne fonctionne pas !

En conséquence, impossible de ré-installer les anciennes versions des pilotes qui m'est refusée du fait de la "présence d'une version plus récente".

Les pilotes n'étant pas disponibles dans un format permettant de le décompresser (zip, ...), je ne peux pas forcer installation en utilisant la procédure "Have disk" de Windows.

Je suis donc complètement bloqué !

Merci d'avance de votre aide !

Snoopy

Ma config :

PC Lenovo IdeaPad 3 15IAU7

Modèle de carte mère: LENOVO LNVNB161216

Jeu de puces de la carte mère: Intel Alder Lake-P PCH

CPU : Intel Core i5-1235U

RAM : 16 GB DDR4

Windows 11 PRO 24H2 dernier build

Carte  Wi-Fi   Intel Wireless-AC 9560

Intel Wireless Bluetooth

[Mike_Intel]

Hello AC9560,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the brand and model of your system?
2. How did you update the driver?
3. Can you share the link of the driver that you used?
4. Can you share a screenshot of the device manager? Click on AC 9560 and check if there is an error on the device.
5. For me to review the hardware and the installed driver, please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AC9560,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AC9560,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician